Investigations Specialist I

Paycom - ATS; Milwaukee (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Training programs

Competitive starting wage

Job summary

InCheck is seeking an Investigations Specialist I to support the Investigations Department in Milwaukee. The role focuses on managing background check report workflows, ensuring timely completion, and maintaining high quality of service for internal staff and external customers.

You will communicate with candidates by phone and email, interact with vendors and court clerks, and apply client-specific guidelines to reports. A High School diploma with 1–2 years of related experience is expected.

Qualifications

• High School Diploma or equivalent; 1–2 years related experience.
• Experience in background screening or a legal environment preferred.
• Ability to read court terminology and maintain confidentiality.

Responsibilities

• Manage criminal background check report workflow and activity.
• Communicate with candidates by phone and email to ensure timely completion of reports.
• Coordinate with vendors and court clerks to obtain case information when needed.
• Prepare routine reports and inform clients upon completion of reports.
• Identify discrepancies and ensure reports are complete and accurate.

Skills

Communication skills

Confidentiality

Time management

Microsoft Office

Internet research

Background screening knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Spreadsheet software

Job description

Position SummaryInCheck’s Investigations Department provides administrative and analytical support to internal staff and external customers by utilizing in-depth knowledge of the business and online ordering systems. The Investigations Specialist I reports to the Investigations Manager and is ultimately responsible for quality of service, accurate report completion, ensuring efficient turnaround time, and assisting with criminal background check reporting compliance.Job Duties & ResponsibilitiesDevelops and maintains working knowledge of InCheck's services, products, industry regulations, applicable laws, customer requirements, and processing procedures necessary to perform the role effectively.Manages criminal background check report workflow/activity.Assists in analyzing current and future company policies and best practices.Maintains customer service and quality standards at all times.Communicates via phone and email with candidates to ensure timely completion of reports.Communicates with vendors and or court clerks to obtain case information when necessary.Manages day-to-day status of reports, including further investigations and/or all completion efforts related to:Nationwide Municipal Criminal; County Criminal; State Criminal; Federal CriminalInstant Multi-State CriminalSocial Security TraceSex OffenderCaregiver Criminal History and Patient AbuseWarrants and WantsFingerprinting (when applicable)Global Terrorist SearchInternational SearchesVendor HitsOther (as needed)Applies client-specific guidelines accurately to each report.Identifies and researches discrepancies found during the order completion process.Inspects assigned reports for completeness and grammatical correctness.Prepares routine reports and communicates with client upon successful completion of reports (when applicable).May assist in building and maintaining department procedures and training guidelines.Learns, retains and applies PBSA accreditation standards to all tasks.Other duties as assigned.Knowledge, Skills, and Abilities RequiredAbility to clearly and effectively communicate goals, interests and positions- in person and over the phoneMaintain confidentiality and applicant dataAbility to demonstrate a pleasant demeanor on the telephone or in personKnowledge within the background screening industry (familiarity reading court cases, terminology, record filing, etc.)Effective time management skills and close attention to detailAbility to prepare routine, administrative paperworkAbility to frequently operate a computer, keyboard and phoneStrong familiarity with the internet, including internet research experienceKnowledge of customer service standards and proceduresKnowledge of basic Microsoft Office and Outlook softwareTravelNo travel is regularly expected for this position.Supervisory ResponsibilityThis position has no direct report management responsibilities.QualificationsHigh School Diploma and 1-2 years of related experience and/or training; or equivalent combination of education and experience.Experience in a Criminal Justice system, legal department, law practice, or related field preferred.CompensationStarting at 18.25/ hour. Candidates with directly relevant background screening industry experience may be considered for a higher starting rate.LocationWe are currently only considering candidates who are located in the following states:Alabama, Connecticut, Florida, Illinois, Louisiana, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia & Wisconsin