Investigations Specialist I

Paycom - ATS; Wauwatosa (WI); On-site; USD 25,000 - 28,000; Full time

Job summary

InCheck is seeking an Investigations Specialist I to support the Investigations Department, handling criminal background check reports and ensuring accuracy and timely turnaround. The role involves interacting with candidates and vendors, applying PBSA guidelines, and maintaining confidentiality across sensitive information.

Reports to the Investigations Manager and contributes to policy analysis, procedural development, and compliance with industry standards.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of related experience preferred.
• Knowledge of the background screening industry is advantageous.
• Ability to clearly communicate goals and maintain confidentiality.

Responsibilities

• Develops knowledge of InCheck's services and procedures.
• Manages criminal background check report workflow and status.
• Assists in analyzing company policies and best practices.
• Maintains customer service and quality standards.
• Communicates with candidates and vendors to obtain case information.
• Applies guidelines to reports and researches discrepancies.
• Inspects reports for completeness and accuracy.
• Prepares routine reports and communicates results to clients.

Skills

Communication

Confidentiality

Pleasant demeanor

Background screening knowledge

Time management

Administrative paperwork

Computer/phone use

Internet research

Customer service standards

Microsoft Office/Outlook

Education

High School Diploma

1–2 years related experience

Tools

Microsoft Office

Outlook

Job description

Job Details: Job Location: Corporate HeadQuarters - Wauwatosa, WI 53213, Position Type: Full Time, Salary Range: $18.25 Hourly, Position Summary

InCheck's Investigations Department provides administrative and analytical support to internal staff and external customers by utilizing in-depth knowledge of the business and online ordering systems. The Investigations Specialist I reports to the Investigations Manager and is ultimately responsible for quality of service, accurate report completion, ensuring efficient turnaround time, and assisting with criminal background check reporting compliance.

Job Duties & Responsibilities

• Develops and maintains working knowledge of InCheck's services, products, industry regulations, applicable laws, customer requirements, and processing procedures necessary to perform the role effectively.
• Manages criminal background check report workflow/activity.
• Assists in analyzing current and future company policies and best practices.
• Maintains customer service and quality standards at all times.
• Communicates via phone and email with candidates to ensure timely completion of reports.
• Communicates with vendors and or court clerks to obtain case information when necessary.
• Manages day-to-day status of reports, including further investigations and/or all completion efforts related:
  • Nationwide Municipal Criminal; County Criminal; State Criminal; Federal Criminal
  • Instant Multi-State Criminal
  • Social Security Trace
  • Sex Offender
  • Caregiver Criminal History and Patient Abuse
  • Warrants and Wants
  • Fingerprinting (when applicable)
  • Global Terrorist Search
  • International Searches
  • Vendor Hits
  • Other (as needed)
• Applies client-specific guidelines accurately to each report.
• Identifies and researches discrepancies found during the order completion process.
• Inspects assigned reports for completeness and grammatical correctness.
• Prepares routine reports and communicates with client upon successful completion of reports (when applicable).
• May assist in building and maintaining department procedures and training guidelines.
• Learns, retains and applies PBSA accreditation standards to all tasks.
• Other duties as assigned.

Qualifications: Knowledge, Skills, and Abilities Required

• Ability to clearly and effectively communicate goals, interests and positions- in person and over the phone
• Maintain confidentiality and applicant data
• Ability to demonstrate a pleasant demeanor on the telephone or in person
• Knowledge within the background screening industry (familiarity reading court cases, terminology, record filing, etc.)
• Effective time management skills and close attention to detail
• Ability to prepare routine, administrative paperwork
• Ability to frequently operate a computer, keyboard and phone
• Strong familiarity with the internet, including internet research experience
• Knowledge of customer service standards and procedures
• Knowledge of basic Microsoft Office and Outlook software

Travel

No travel is regularly expected for this position.

Supervisory Responsibility

This position has no direct report management responsibilities.

Qualifications

• High School Diploma and 1-2 years of related experience and/or training; or equivalent combination of education and experience.
• Experience in a Criminal Justice system, legal department, law practice, or related field preferred.

Compensation

Starting at 18.25/ hour. Candidates with directly relevant background screening industry experience may be considered for a higher starting rate.

Location

We are currently only considering candidates who are located in the following states:

• Alabama
• Connecticut
• Florida
• Illinois
• Louisiana
• North Carolina
• Ohio
• Oklahoma
• Pennsylvania
• Tennessee
• Virginia & Wisconsin