Investigations Case Manager

The Lovely Law Firm; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

The Lovely Law Firm is looking for an Investigations Case Manager to join its team in Washington, DC. This role is crucial for ensuring the effective development of personal injury cases through client intake, detailed fact-gathering, and comprehensive case setup. Ideal candidates will be detail-oriented and proactive, with strong skills in investigation and documentation. You'll collaborate closely with attorneys and support clients throughout the case process, making a significant impact on client service and case outcomes.

Qualifications

• Experience in personal injury, legal intake, or case management preferred.
• Ability to manage multiple cases in a fast-paced environment.
• Detail-oriented with strong documentation habits.

Responsibilities

• Conduct detailed client interviews to gather facts related to incidents.
• Serve as the primary client contact during the investigation phase.
• Open, organize, and maintain case files in the case management system.
• Collaborate with Pre-Litigation Director and attorneys to review findings.

Skills

Investigative skills

Organizational skills

Communication skills

Case management software proficiency

Tools

Case management software

Standard office tools

Job description

Description

Investigations Case Manager

Location: Georgetown, Myrtle Beach, and/or Conway

Department: Pre-Litigation

Reports To: Pre-Litigation Director

Position Overview

The Investigations Case Manager at the Lovely Law Firm is responsible for the early-stage development of personal injury cases. This role focuses on client intake, fact-gathering, and case setup, ensuring each file is properly built, documented, and positioned for successful progression. The ideal candidate is detail-oriented, proactive, and skilled in gathering critical information quickly and accurately.

Key Responsibilities

Case Intake & Investigation

• Conduct detailed client interviews to gather facts related to incidents, injuries, and damages
• Initiate insurance claims and verify coverage, adjuster, and claim details
• Collect and secure key evidence (police reports, photos, witness information, statements)
• Preserve all necessary evidence
• Complete initial client contact within 24 hours of case assignment

Client Communication

• Serve as the primary client contact during the investigation phase
• Clearly guide clients through the intake process and next steps
• Gather and document critical information, including:
• Medical treatment status
• Property damage details
• Lost wages and employment information
• Photos and supporting documentation
• Maintain consistent follow-up to obtain missing or incomplete information

Case Setup & Documentation

• Open, organize, and maintain case files in the case management system
• Ensure timely requests for initial records (medical, incident reports, etc.)
• Accurately document all case activity and communications
• Identify potential liens, prior claims, and additional involved parties early
• Prepare files for handoff to the Case Management or Demand team

Coordination & Support

• Collaborate with Pre-Litigation Director and attorneys to review findings and determine case direction
• Schedule initial attorney-client calls and assist with case evaluation needs
• Coordinate with internal teams to ensure smooth case onboarding

Qualifications

• Experience in personal injury, legal intake, or case management preferred
• Strong investigative, organizational, and communication skills
• Ability to manage multiple cases in a fast-paced environment
• Detail-oriented with strong documentation habits
• Proficient in case management software and standard office tools

Key Performance Indicators (KPIs)

• Initial client contact within 24 hours of assignment
• Timely completion of case intake and investigation
• Accuracy and completeness of case documentation
• Successful and efficient case handoff to next phase

Why Join Us

At the Lovely Law Firm, you’ll play a critical role in building strong cases from the ground up while delivering exceptional client service in a fast-paced, team-oriented environment. We provide tools and training to help you be successful part of team. Check out our careers page at our website www.justiceislovely.com