Investigations Case Manager

The Lovely Law Firm; Conway (SC); Vor Ort; USD 45.000 - 60.000; Vollzeit

Zusammenfassung

The Lovely Law Firm is seeking an Investigations Case Manager to join our team in South Carolina. This critical role is responsible for the early-stage development of personal injury cases, focusing on client intake and thorough fact-gathering. Your skills in investigations, organization, and communication are essential for success. Join us to contribute to strong case building and deliver exceptional client service in a dynamic environment. We offer tools and training to help you succeed.

Qualifikationen

• Experience in personal injury, legal intake, or case management preferred.
• Strong investigative, organizational, and communication skills.
• Ability to manage multiple cases in a fast-paced environment.

Aufgaben

• Conduct detailed client interviews for fact-gathering.
• Initiate insurance claims and verify coverage.
• Collect and secure key evidence such as police reports.
• Open and maintain case files in the management system.
• Collaborate with attorneys to determine case direction.

Kenntnisse

Investigative skills

Organizational skills

Communication skills

Detail-oriented

Case management software proficiency

Tools

Case management software

Standard office tools

Jobbeschreibung

Description

Investigations Case Manager

Location: Georgetown, Myrtle Beach, and/or Conway

Department: Pre-Litigation

Reports To: Pre-Litigation Director

Position Overview

The Investigations Case Manager at the Lovely Law Firm is responsible for the early-stage development of personal injury cases. This role focuses on client intake, fact-gathering, and case setup, ensuring each file is properly built, documented, and positioned for successful progression. The ideal candidate is detail-oriented, proactive, and skilled in gathering critical information quickly and accurately.

Key Responsibilities

Case Intake & Investigation

• Conduct detailed client interviews to gather facts related to incidents, injuries, and damages
• Initiate insurance claims and verify coverage, adjuster, and claim details
• Collect and secure key evidence (police reports, photos, witness information, statements)
• Preserve all necessary evidence
• Complete initial client contact within 24 hours of case assignment

Client Communication

• Serve as the primary client contact during the investigation phase
• Clearly guide clients through the intake process and next steps
• Gather and document critical information, including:
• Medical treatment status
• Property damage details
• Lost wages and employment information
• Photos and supporting documentation
• Maintain consistent follow-up to obtain missing or incomplete information

Case Setup & Documentation

• Open, organize, and maintain case files in the case management system
• Ensure timely requests for initial records (medical, incident reports, etc.)
• Accurately document all case activity and communications
• Identify potential liens, prior claims, and additional involved parties early
• Prepare files for handoff to the Case Management or Demand team

Coordination & Support

• Collaborate with Pre-Litigation Director and attorneys to review findings and determine case direction
• Schedule initial attorney-client calls and assist with case evaluation needs
• Coordinate with internal teams to ensure smooth case onboarding

Qualifications

• Experience in personal injury, legal intake, or case management preferred
• Strong investigative, organizational, and communication skills
• Ability to manage multiple cases in a fast-paced environment
• Detail-oriented with strong documentation habits
• Proficient in case management software and standard office tools

Key Performance Indicators (KPIs)

• Initial client contact within 24 hours of assignment
• Timely completion of case intake and investigation
• Accuracy and completeness of case documentation
• Successful and efficient case handoff to next phase

Why Join Us

At the Lovely Law Firm, you’ll play a critical role in building strong cases from the ground up while delivering exceptional client service in a fast-paced, team-oriented environment. We provide tools and training to help you be successful part of team. Check out our careers page at our website www.justiceislovely.com