Investigation Specialist II - Customer Service Expert

Florida; Tallahassee (FL); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Paid Parental Leave

Annual and Sick Leave

Nine Paid Holidays

State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

Job summary

FLHSMV’s Division of Motorist Services, Bureau of Customer Service, seeks an INVESTIGATION SPECIALIST II (WT: CUSTOMER SERVICE ANALYST III) in Tallahassee to join a high-volume call center. You’ll investigate, analyze and resolve escalated inquiries and document interactions daily.

Applicants should be proficient with FDLIS, ORION, DAVID and CSC-Expert Systems; skilled with Microsoft Word/Outlook/Teams; and able to coach others while maintaining professionalism and patience in challenging

Qualifications

• Ability to interpret statutes, policies and procedures for driver licenses and motor vehicle laws.
• Proficiency with Microsoft Office Suite (Word, Outlook, Teams).
• Familiarity with general office equipment (computer, multi-line phone, fax, copier).
• Ability to coach and motivate others.
• Knowledge of FDLIS, ORION, DAVID, and CSC-Expert Systems.

Responsibilities

• Provide resolution to escalated telephone inquiries by investigating, analyzing, and researching complaints.
• Maintain daily logs of customer contacts and coaching/mentoring needs.
• Respond to internal and external customers via email.

Skills

-statutes interpretation

Microsoft Office

General office equipment

Coaching & mentoring

FDLIS ORION DAVID CSC-Expert Systems

Customer service

Professionalism & diplomacy

Effective communication

Research & analysis

Independent & team work

Intranet research

Tools

Microsoft Office Suite

FDLIS

ORION

DAVID

CSC-Expert Systems

Job description

FLHSMV’s Division of Motorist Services, Bureau of Customer Service, seeks an INVESTIGATION SPECIALIST II (WT: CUSTOMER SERVICE ANALYST III) in Tallahassee to join a high-volume call center. You’ll investigate, analyze and resolve escalated inquiries and document interactions daily.

Applicants should be proficient with FDLIS, ORION, DAVID and CSC-Expert Systems; skilled with Microsoft Word/Outlook/Teams; and able to coach others while maintaining professionalism and patience in challenging