Investigation Case Quality Analyst

Constellis; Virginia; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Diverse workplace

Flexible benefits package

Job summary

Constellis is seeking a Case Reviewer to perform first level review of investigations and ensure accuracy, completeness, and timely submission to customers. You will guide Field Investigators on formatting, monitor case delivery dates, and provide feedback to improve quality.

The role requires a Bachelor's degree, 5+ years in background investigations, and strong analytical and communication skills. Office-based in the Virginia area with standard hours and occasional extended hours as needed.

Qualifications

• Bachelor’s degree required; minimum five years in background investigations or equivalent experience.
• Must be able to interpret and apply complex instructions and regulatory requirements.
• Strong communication, analytical and problem-solving abilities.

Responsibilities

• Conduct thorough first level review of cases.
• Provide advice and guidance to investigators on investigative and formatting requirements.
• Review case work and provide timely feedback regarding quality and completeness via phone and/or messaging.
• Monitor pending cases to ensure compliance with delivery due dates and track submission of investigative leads.
• Maintain quality that meets customer contract and OMNIPLEX’S performance expectations.
• Identify trends in errors and communicate to Field Investigators.
• Prioritize cases with noteworthy or derogatory information.
• Monitor pending cases, review and revise reports of investigation.
• Check for quality and take necessary actions to complete case to include calling and/or messaging investigators.
• Notate Investigator Quality Performance remarks.
• Schedule additional leads as discovered in investigation.
• Provide daily support to PMs, managers/Investigative Supervisors and Investigators regarding quality issues.
• Other duties as assigned.

Skills

Background investigations experience

Security clearance knowledge

Communication skills

Problem solving

MS Windows & Office

Education

Bachelor’s Degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Constellis is seeking a Case Reviewer to perform first level review of investigations and ensure accuracy, completeness, and timely submission to customers. You will guide Field Investigators on formatting, monitor case delivery dates, and provide feedback to improve quality.

The role requires a Bachelor's degree, 5+ years in background investigations, and strong analytical and communication skills. Office-based in the Virginia area with standard hours and occasional extended hours as needed.