Case Reviewer

Constellis; United States; Presencial; USD 60 000 - 80 000; Tempo integral

Resumo da oferta

Constellis is seeking a Case Reviewer to ensure accuracy, completeness, and timely submission of investigation reports prepared by Field Investigators. You will provide guidance, review work, and monitor case progress to maintain quality aligned with customer contracts.

The role emphasizes strong analytical and communication skills within a busy office environment in the United States, with standard hours Monday–Friday and potential extended hours as needed.

Qualificações

• Bachelor’s degree from a four-year college or university; five+ years in background investigations or equivalent.
• Strong reasoning and problem-solving abilities with the ability to work with varied instructions.
• Proficient in reading, interpreting, and drafting business reports and procedures.
• Excellent written and verbal communication; capable of presenting concerns clearly to leadership.
• Proficient computer skills and MS Windows environment; MS Office experience required.

Responsabilidades

• Conduct thorough first-level review of cases.
• Provide guidance to investigators on investigative and formatting requirements.
• Review case work and provide timely feedback on quality and completeness via phone or messaging.
• Monitor pending cases to meet delivery due dates and track submission of leads.
• Maintain quality that meets customer contract and Constellis' expectations.
• Identify trends in errors and communicate to Field Investigators.
• Prioritize cases with noteworthy or derogatory information.
• Review and revise reports; check quality and take necessary actions to complete cases.
• Notate Investigator Quality Performance remarks.
• Schedule additional leads as discovered in investigation.
• Provide daily support to PMs, Investigative Supervisors, and Investigators regarding quality issues.
• Other duties as assigned.

Conhecimentos

Reasoning skills

Math skills

Language skills

Communication skills

MS Office proficiency

Formação académica

Bachelor’s Degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

The Case Reviewer scrutinizes reports of investigations submitted by the Field Investigators to ensure accuracy, completeness, and timely submission to customer.

COMPENSATON

Actual compensation will be determined based on factors including relevant experience, education, and contract requirements.

RESPONSIBILITIES

• Conduct thorough first level review of cases;
• Provide advice and guidance to investigators on investigative and formatting requirements;
• Review case work and provide timely feedback regarding quality and completeness via phone and/or messaging;
• Monitor pending cases to ensure compliance with delivery due dates and track submission of investigative leads;
• Maintain quality that meets customer contract and OMNIPLEX’S performance expectations.
• Identify trends in errors and communicate (phone and message) to Field Investigators;
• Prioritize cases where noteworthy or derogatory information is developed;
• Monitor pending cases, review and revise reports of investigation;
• Check for quality and take necessary actions to complete case to include calling and/or messaging investigators;
• Notate Investigator Quality Performance remarks;
• Schedule additional leads as discovered in investigation;
• Provide daily support and assistance to PMs, managers/Investigative Supervisors and Investigators regarding quality issues;
• Other duties as assigned;
• Preferred prior case review experience;
• Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are Monday-Friday from 8:00 am to 4:30 pm eastern standard time, however some extended hours may be required;

QUALIFICATIONS

• Must be a U.S. Citizen and at least 18 years of age;
• Bachelor’s Degree from four-year college or university; minimum five (5) years experience in background investigations and knowledge of the background investigation process; or equivalent combination of education and experience.
• High reasoning skills, including ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in oral, written, diagram, or schedule form.
• Intermediate math skills, including ability to calculate figures and amounts
• High language skills, including ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to present information in an effective manner to senior management.
• Strong communication skills to include the ability to clearly present concerns, instructions and guidance both verbally and in writing.
• High computer skills and ability to work in a MS Windows based operating environment, including proficiency with Microsoft Office (Word, Excel, PowerPoint), Internet and E-mail.
• Must be U.S. citizen and able to successfully undergo background investigation to obtain U.S. Government security clearance.
• Active or ability to obtain and maintain a federal security clearance as required by the contract.

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

Company Info

Constellis provides end-to-end risk management and comprehensive security solutions to safeguard people and infrastructure. Operating globally and based in the Washington D.C. area, our employees bring unparalleled dedication and passion for creating a safer world while upholding the highest standards of compliance, quality, and integrity. As a leading global provider of risk management, security, humanitarian, training and operational support services to government and commercial customers, Constellis' solutions include a range of services, including background investigations, social intelligence tools, advanced training, logistics and life support, UAV and K9 services, and crisis response mitigation. At Constellis, our number one priority is to secure success for our customers.

EEOC Statement

Constellis and its affiliated companies are equal opportunity employers. All applicants receive consideration without regard to race, color, sex, age, ethnicity, religion, national origin, disability, veteran status or any other characteristic prohibited by federal, state, or local law.

Equal Opportunity Employer – Constellis and its affiliated companies are equal opportunity employers. All applicants receive consideration without regard to race, color, sex, age, ethnicity, religion, national origin, disability, veteran status or any other characteristic prohibited by federal, state, or local law.

In compliance with the ADA Amendments Act (ADAAA), should you have a disability, you can request an accommodation upon hire by Constellis or one of our companies.