Investigation Case Quality Reviewer

Constellis; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Constellis is seeking a Case Reviewer to ensure accuracy, completeness, and timely submission of investigation reports prepared by Field Investigators. You will provide guidance, review work, and monitor case progress to maintain quality aligned with customer contracts.

The role emphasizes strong analytical and communication skills within a busy office environment in the United States, with standard hours Monday–Friday and potential extended hours as needed.

Qualifications

• Bachelor’s degree from a four-year college or university; five+ years in background investigations or equivalent.
• Strong reasoning and problem-solving abilities with the ability to work with varied instructions.
• Proficient in reading, interpreting, and drafting business reports and procedures.
• Excellent written and verbal communication; capable of presenting concerns clearly to leadership.
• Proficient computer skills and MS Windows environment; MS Office experience required.

Responsibilities

• Conduct thorough first-level review of cases.
• Provide guidance to investigators on investigative and formatting requirements.
• Review case work and provide timely feedback on quality and completeness via phone or messaging.
• Monitor pending cases to meet delivery due dates and track submission of leads.
• Maintain quality that meets customer contract and Constellis' expectations.
• Identify trends in errors and communicate to Field Investigators.
• Prioritize cases with noteworthy or derogatory information.
• Review and revise reports; check quality and take necessary actions to complete cases.
• Notate Investigator Quality Performance remarks.
• Schedule additional leads as discovered in investigation.
• Provide daily support to PMs, Investigative Supervisors, and Investigators regarding quality issues.
• Other duties as assigned.

Skills

Reasoning skills

Math skills

Language skills

Communication skills

MS Office proficiency

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Constellis is seeking a Case Reviewer to ensure accuracy, completeness, and timely submission of investigation reports prepared by Field Investigators. You will provide guidance, review work, and monitor case progress to maintain quality aligned with customer contracts.

The role emphasizes strong analytical and communication skills within a busy office environment in the United States, with standard hours Monday–Friday and potential extended hours as needed.