Investigation Associate

Amazon; Indiana (PA); On-site; USD 55,000 - 80,000; Full time

Job summary

Amazon is seeking an Investigation Associate to join the Transaction Risk Management Team in the United States. The role focuses on investigating and eliminating online ecommerce risk, with emphasis on judgment, analysis, and customer interaction.

You will work with risk analysts, risk engineers and other associates to accomplish goals, often with minimal supervision. The position requires excellent English communication, problem-solving skills, and the ability to work in a fast-paced,

Qualifications

• Excellent written and spoken English, ability to communicate complex issues clearly
• Independent decision-making with strong judgment and analytical thinking
• Attention to detail and proactive, self-disciplined work style

Responsibilities

• Investigate and assess online ecommerce risk, authenticate customers and complex transactions
• Communicate findings to management, risk analysts and external parties, via written and verbal channels
• Maintain productivity with quality assurance and meet department standards

Skills

Communication

Problem Solving

Microsoft Office

Time Management

Tools

Microsoft Excel

Job description

Description

Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team. Candidates will be responsible for a wide range of duties related to the investigation and

Elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments

space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.

The Investigation Associate position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

The Investigation Associate will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone.

Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Basic Qualifications

Communication Skills

• Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
• Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers

Problem Solving Skills

• Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
• Excellent problem solving skills
• Demonstrated ability to analyze problems logically
• Self disciplined, diligent, proactive and detail oriented
• Strong time management and organizational skills
• Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
• Excellent ability to determine situational needs and provide appropriate solutions

Basic Qualifications

• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Strong attention to detail and analytical skills.

Preferred Qualifications

• Excellent written and verbal communication skills
• Delivered strong Performance on key metrics for the past 12 months.
• 6+ months in the role, worked on one or more operational workflows, queues, or functional domains within the team and/or department

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.