Investigation Admin Review Lead (Hybrid)

Commonwealth of Massachusetts; Middleborough (MA); Hybrid; USD 81,000 - 125,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Massachusetts Department of Developmental Services seeks an Administrative Review Manager to oversee investigations of abuse, neglect, and mistreatment of DDS recipients. You will coordinate action plans, monitor case timelines, and ensure accurate documentation in HCSIS across multiple regional offices.

The role requires leadership in CRT processes, staff training, and regular reporting to the Regional Director.

Qualifications

• Four or more years of professional experience in related public service fields.
• (B) Degree substitutions allowed per guidelines.
• Bachelor’s degree may substitute two years of experience.

Responsibilities

• Perform administrative reviews and produce action plans for investigations.

Skills

Experience in Human Services

Excellent written and verbal skills

Organizational skills

Microsoft Excel

Data management

Diplomatic communication

Conflict resolution

Education

Bachelor's degree in Human Services or related field

Tools

HCSIS portal

Job description

Massachusetts Department of Developmental Services seeks an Administrative Review Manager to oversee investigations of abuse, neglect, and mistreatment of DDS recipients. You will coordinate action plans, monitor case timelines, and ensure accurate documentation in HCSIS across multiple regional offices.

The role requires leadership in CRT processes, staff training, and regular reporting to the Regional Director.