Inventory Technician II

Astreya; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical (PPO/HSA options)

Dental insurance

Vision insurance

401k

Paid Time Off

Paid Holidays

Employee wellness program

Tuition reimbursement

Job summary

Astreya is seeking an IT logistics and asset management specialist to support a global environment with video conference rooms, laptop imaging, and end-to-end asset handling.

You will manage inventory accuracy, coordinate shipments, and assist users with IT requests, ensuring high-quality service and SLA adherence. This role requires collaboration in a fast-paced team and strong attention to detail.

Qualifications

• High school diploma or GED and 2–4 years’ related experience or equivalent.
• Experience with IT logistics, asset management, and warehouse operations.
• Hands-on with inventory or asset management systems (ServiceNow, Jamf, or similar).
• Strong attention to detail and data integrity.

Responsibilities

• Handle inventory and asset management and ensure accuracy across locations.
• Support conference rooms with video and audio setup and maintenance.
• Deploy and recover laptop and desktop images; provide user support.
• Process domestic and international shipments and coordinate vendor communications.

Skills

IT logistics

Asset management

Customer support

SLA tracking

Ticketing systems

Communications

Team collaboration

Imaging deployments

Vendor coordination

Education

High school diploma or GED

Tools

ServiceNow

Jamf

Imaging tools

MDM platforms

Job description

* Handle inventory and asset management, conference room preventative maintenance, and e-recycling* Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction* Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.* Deploy and recover laptop and desktop images* Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing* Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)* Utilize Inventory Data management software to maintain inventory accuracy and workflow* Contribute to large scale global projects as needed* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position* High school diploma or general education degree (GED) and 2 to 4 years' related experience and/or training; or equivalent combination of education and experience* Exercises judgment within defined procedures and practices to determine appropriate action* Excellent written and verbal communications skills* Ability to work in a large team with minimal supervision* Capable of providing an outstanding user experience* Basic Inventory or IT knowledge* Ability to excel in a fast paced work environment* Ability to make sound decisions when faced with competing priorities* Results oriented and can identify the steps to be taken to achieve objectives* Past business operations exposure* Some customer experience background or familiarity* Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day* Must have the ability to perform office-related tasks which may include prolonged sitting or standing* Must have the ability to move from place to place within an office environment* Must be able to use a computer* Must have the ability to communicate effectively* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers* 2-4 years of experience in IT logistics, asset management, warehouse operations, or a related field.* Hands-on experience with inventory or asset management systems (e.g., ServiceNow, Jamf, or similar platforms).* Familiarity with IT hardware - laptops, mobile devices, peripherals, and security tokens (e.g., YubiKeys).* Strong attention to detail and a track record of maintaining accurate data and records.* Ability to lift and move equipment (up to 50 lbs) and perform physical tasks in a warehouse or office environment.* Effective written and verbal communication skills for vendor coordination, ticket responses, and documentation.* Self-starter who can manage priorities across multiple office locations with minimal supervision.* Exposure to device imaging and deployment workflows (e.g., MDM platforms, imaging tools).* Experience processing domestic and international shipments.* Familiarity with planogram concepts or retail/vending SKU configuration.* Prior experience operating or maintaining hardware or retail vending systems.* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through UHC* Nationwide Vision provided by UHC* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program provided by Goomi Group* Employee Assistance Program* Wellness Days401k Plan* Basic and Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal lawAstreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world's most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact.Join us to build solutions that matter and shape the future of IT together.Onwards and upwards!