Inventory Specialist

Walgreens; California (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a detail-oriented Inventory Associate to enhance store operations and customer experiences. In this pivotal role, you'll be responsible for managing inventory processes, ensuring product availability, and supporting pharmacy activities. Your expertise in inventory management and customer service will be crucial in delivering a delightful shopping experience. If you thrive in a dynamic environment and are passionate about operational excellence, this opportunity is perfect for you. Join a team that values growth, training, and personal development while making a significant impact on the store's success.

Qualifications

• Six months of Walgreens experience or one year of retail experience.
• Fluent in English and willing to work flexible hours.

Responsibilities

• Manage inventory processes, ensuring accuracy and compliance.
• Engage customers and resolve issues for a positive experience.

Skills

Inventory Management

Customer Service

Attention to Detail

Problem-Solving

Multitasking

Education

Retail Experience

Pharmacy License/Certification

Job description

Inventory Associate

Responsible for executing, monitoring, and training on inventory best practices and standard operating procedures for the entire store, including front end and pharmacy. Supports pharmacy inventory activities such as receiving, counting, ordering, and facilitating returns. Champions On-Shelf Availability and manages receiving, counting, pricing, returns, and all in-store inventory processes. Validates and ensures planogram accuracy.

Reviews and coordinates the use of reports and system applications affecting front end and pharmacy on-hand balances and pricing. Implements and maintains asset protection techniques, files claims for overages, shortages, order errors, or damaged goods, including prescription drugs.

In designated stores, may open and close the store, including system start-ups, cash handling, cashier responsibilities, and ensuring readiness for business hours.

Customer Experience

• Engages customers by greeting and assisting with products and services. When acting as the leader on duty, resolves customer issues and answers questions to ensure a positive experience.
• Models and shares customer service best practices, including interpersonal habits and Walgreens service traits, to deliver a delightful customer experience.

Operations

• Executes and coaches team members on inventory management processes, including creating, reviewing, and receiving orders.
• Handles deliveries, focusing on One Box receiving, and takes appropriate actions for delivery accuracy.
• Verifies pharmacy shipments, completes order postings, and reports shortages or damages.
• Completes On-Shelf Availability (OSA) processes, including disposals, call-ins, and vendor returns.
• Supports pharmacy activities, including recalls, vendor returns, and inventory transfers. Verifies pharmacy claims postings.
• Performs pricing activities, including price changes and markdowns, ensuring accuracy and compliance.
• Supports ordering and maintains inventory accuracy across departments and stockrooms.
• Maintains accurate inventory counts and updates on-hand quantities, including pharmacy counts.
• Ensures compliance with laws regarding regulated products.
• Maintains inventory records, organizes files, and prepares for physical inventories.
• Supports store cleanliness and merchandising.
• Assists with package delivery activities and supports the Pickup Program.
• When serving as leader on duty, manages POS transactions, including returns, refunds, and cash handling.
• Adheres to company policies and maintains respectful relationships with coworkers.
• Performs additional tasks as assigned.

Training & Personal Development

• Attends training sessions and completes e-learning modules, including safety training.
• Maintains a valid pharmacy license/certification as required by the state.

Communications

• Acts as a liaison between management and team members, coaching on inventory systems and communicating tasks and issues when acting as leader on duty.

Qualifications

• Six months of prior Walgreens experience or one year of retail experience.
• Fluent in English (reading, writing, speaking), except in Puerto Rico.
• Willingness to work flexible hours, including evenings and weekends.
• Achieved an 'Achieving Expectations' rating on last performance review with no disciplinary actions in 12 months (internal candidates).
• Attention to detail, multitasking ability, and operational problem-solving skills.