Inventory Operations Supervisor

United Parks & Resorts; Orlando (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Life Insurance (Voluntary)

Disability Benefits

Tuition Reimbursement

Flexible Spending Accounts (FSAs)

Employee Assistance Program

Job summary

SeaWorld Parks & Entertainment seeks an inventory-focused supervisor to oversee park merchandise stock across locations. You will ensure SAP S/4HANA accuracy, manage cycle counts, and develop SOPs for stock flow and replenishment.

Your leadership will guide a team, coordinate with operations and visual merchandising, and support promotions and new product launches. You will monitor order fulfillment, investigate variances, and maintain min/max levels.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Minimum two years of related experience in inventory control, merchandise planning, retail stockroom management, or supply chain.
• Minimum one year experience in a leadership role, managing a team, scheduling, training strongly preferred.
• Working knowledge of an ERP or inventory management system; SAP S/4HANA experience strongly preferred.
• Strong Microsoft Excel skills, including pivot tables, lookups, and filtering large data sets.
• Excellent math skills to compute rate, ratio, and percent and to create and interpret graphs.
• Demonstrated analytical and problem-solving ability, with attention to detail and accuracy in high-volume transactional work.

Responsibilities

• Supervise inventory control for all park merchandise locations, owning stock accuracy in SAP S/4HANA.
• Maintain inventory accuracy in SAP S/4HANA, including transfers, adjustments, write-offs, and cycle counts.
• Develop, document, and maintain SOPs for stock flow, replenishment, and transfers.
• Track order fulfillment from PO to location, monitor open orders and fill rates, escalate issues.
• Research, document, and resolve inventory variances; implement corrective changes.
• Set min/max levels by location and SKU based on sales velocity and seasonality.
• Coordinate with operations and visual merchandising for price changes and markdowns.
• Build and manage the cycle count program; lead annual physical inventory activities.
• Process damaged, defective, and shrink-related merchandise; maintain documentation.
• Monitor stockrooms for organization, labeling, and stock rotation.
• Provide inventory support for promotions and new product launches.
• Supervise and coach ambassadors; schedule and manage timecards in Kronos.
• Handle mail order inquiries and merchandise guest services inbox.

Skills

Leadership

Inventory control

Analytical thinking

Communication

Coaching

Time management

Education

High school diploma or GED

Tools

SAP S/4HANA

Kronos

Excel

Job description

SeaWorld Parks & Entertainment seeks an inventory-focused supervisor to oversee park merchandise stock across locations. You will ensure SAP S/4HANA accuracy, manage cycle counts, and develop SOPs for stock flow and replenishment.

Your leadership will guide a team, coordinate with operations and visual merchandising, and support promotions and new product launches. You will monitor order fulfillment, investigate variances, and maintain min/max levels.