Inventory Operations Associate (REG FT)

Warner Media, LLC.; Chicago (IL); On-site; USD 22,041 - 30,307; Full time

Job summary

Warner Bros. Worldwide Studio Tours and Retail division in Chicago is seeking an Inventory Operations role to support the Harry Potter store. You will handle non-customer facing tasks around inventory integrity, product customization, and merchandising, while engaging guests to enhance their shopping experience.

Responsibilities include cycle counts, stock transfers, personalization tasks, and ensuring planograms and orders are accurate. Flexibility for a varied schedule incl.

Qualifications

• Excellent understanding of business and financial concepts related to retail operations.
• Strong time management, prioritization, and organizational skills.
• Clear communication and positive attitude with customers and team.
• Proficiency with Word, Excel, and PowerPoint.

Responsibilities

• Follow guidance from ASM and Lead to maintain standards.
• Collaborate with associates to ensure high service and efficiency.
• Participate in training and apply brand/product knowledge.
• Maintain a positive, respectful work environment.
• Adhere to dress code and brand standards in inventory areas.
• Be punctual and assist with opening/closing procedures.
• Assist with cycle counts, inventory adjustments, and stock transfers.
• Support inventory management and replenishment as needed.
• Assist personalization of products using personalization machines.
• Support visual teams with planograms and stock placements.
• Ensure personalization orders are accurate and timely.
• Drive daily sales by engaging customers and supporting sales initiatives.
• Improve UPT and APT through proactive service.

Skills

Leadership

Time management

Communication

Word

Excel

PowerPoint

Tools

Word

Excel

PowerPoint

Job description

Job Overview

Warner Bros. Worldwide Studio Tours and Retail division is home to an expanding portfolio of Warner Bros. Discovery‑owned visitor attractions and experiential retail stores. This position will support Inventory operations at the Harry Potter Chicago store by maximizing customer and fan engagement in an engaging retail environment. The role primarily supports the store with operational responsibilities in the non‑customer facing areas surrounding inventory integrity, product customization and merchandising. Additionally, you will connect with guests by providing excellent service and addressing their needs to enhance their shopping experience.

Responsibilities

• Follow guidance from the Assistant Store Manager and Lead.
• Work effectively with other associates to ensure high standards of service and operational efficiency.
• Participate in training sessions and apply knowledge of brand and product information to daily tasks.
• Foster a positive and respectful work environment.
• Adhere fully to store dress code and brand standards in Inventory Operation areas.
• Be punctual to all scheduled shifts.
• Assist with daily opening and closing procedures as directed.
• Help maintain a clean and safe work environment by following safety guidelines and training.
• Support inventory management tasks, including conducting cycle counts, making inventory adjustments, and handling stock placements and transfers.
• Assist in managing store inventory and replenishment as needed.
• Assist with customization of products using personalization machines.
• Assist store visual teams to maintain and set up planograms.
• Ensure personalization orders are accurate and processed timely.
• Contribute to achieving daily sales goals by actively engaging with customers and supporting sales initiatives.
• Focus on improving Units Per Transaction (UPT) and Average Price Transaction (APT) through direct interaction and customer service.
• Support the ASM and Lead in addressing and resolving guest issues to ensure satisfaction and adherence to service standards.

Essential Qualifications

• Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results.
• Established time management, prioritization, and organizational skills.
• Ability to communicate clearly and effectively with a positive attitude.
• Proficiency with Word, Excel, and PowerPoint.
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.

Compensation

Compensation for this role is $19 an hour.

Equal Employment Opportunity Statement

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and recruitment process, please visit the accessibility page for instructions to submit your request.