Inventory Operations Associate (REG PT) - Chicago

Warner Bros. Discovery; Chicago (IL); On-site; USD 20,664 - 26,174; Full time

Job summary

Warner Bros. Discovery’s Harry Potter Chicago store is seeking an Inventory Operations Associate to support inventory integrity, product customization, and merchandising in a hands-on retail environment.

You will assist with cycle counts, stock placements, and replenishment while connecting with guests to deliver outstanding service and help drive shop goals across UPT and APT targets. Open availability for evenings, weekends and holidays is required; proficiency with Word, Excel and PowerPoint

Qualifications

• Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results.
• Established time management, prioritization, and organizational skills.
• Ability to communicate clearly and effectively with a positive attitude.
• Proficiency with Word, Excel, PowerPoint.

Responsibilities

• Assist with daily opening and closing procedures as directed by the Lead or ASM.
• Support inventory management tasks, including conducting cycle counts, making inventory adjustments, and handling stock placements and transfers.
• Assist in managing store inventory and replenishment as needed.
• Assist with customization of products using personalization machines.
• Assist store visual teams to maintain and set up planograms.
• Ensure personalization orders are accurate and processed in a timely manner.
• Contribute to achieving daily sales goals by actively engaging with customers and supporting sales initiatives.
• Follow store and company priorities to achieve targeted results.
• Focus on improving Units Per Transaction (UPT) and Average Price Transaction (APT) through direct interaction and customer service.

Skills

Leadership

Time management

Communication

Customer service

Organization

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Personalization machines

Inventory software

Job description

The Job

Warner Bros. Worldwide Studio Tours and Retail division is home to an expanding portfolio of Warner Bros. Discovery‑owned visitor attractions and experiential retail stores around the world, each created with visitor engagement and exceptional customer service at their heart. The division includes Warner Bros. Studio Tour London – The Making of Harry Potter and Warner Bros. Studio Tour Tokyo – The Making of Harry Potter, which opened in 2023. The division also supports Warner Bros. Studio Tour Hollywood, a guided tour showcasing the production secrets behind the best‑loved films and television shows in the world of entertainment at the studios where they were made. This position will support inventory operations at the Harry Potter Chicago store by maximizing customer and fan engagement in an awe‑inspiring, best‑in‑class retail environment. The role primarily supports the store with operational responsibilities in the non‑customer‑facing areas surrounding inventory integrity, product customization and merchandising. Additionally, you will be expected to connect with our guests by providing excellent service and addressing their needs to enhance their shopping experience.

The Daily

• Follow guidance and direction from the Assistant Store Manager (ASM) and Lead when they are present.
• Work effectively and productively with other associates to ensure high standards of service and operational efficiency.
• Participate in training sessions and apply knowledge of brand and product information to daily tasks.
• Foster a positive and respectful work environment.
• Adhere fully to store dress code.
• Be on time for all scheduled shifts.
• Adhere to all brand standards and procedures in the Inventory Operation areas.
• Assist with daily opening and closing procedures as directed by the Lead or ASM.
• Help maintain a clean and safe work environment by following safety guidelines, training and equipment maintenance.
• Support inventory management tasks, including conducting cycle counts, making inventory adjustments, and handling stock placements and transfers.
• Assist in managing store inventory and replenishment as needed.
• Assist with customization of products using personalization machines.
• Assist store visual teams to maintain and set up planograms.
• Ensure that personalization orders are accurate and processed in a timely manner.
• Contribute to achieving daily sales goals by actively engaging with customers and supporting sales initiatives.
• Follow store and company priorities to achieve targeted results.
• Focus on improving Units Per Transaction (UPT) and Average Price Transaction (APT) through direct interaction and customer service.
• Support the ASM and Lead in addressing and resolving guest issues to ensure satisfaction and adherence to service standards.
• Provide a positive and seamless experience for guests by delivering excellent service.
• Prioritize customer engagement throughout the store.

The Essentials

• Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results.
• Established time management, prioritization, and organizational skills.
• Ability to communicate clearly and effectively with a positive attitude.
• Proficiency with Word, Excel, PowerPoint.
• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.