Inventory Operations Associate (REG FT)

Warner Bros. Discovery; Chicago (IL); On-site; USD 22,041 - 30,307; Full time

Job summary

Warner Bros. Worldwide Studio Tours and Retail division is seeking an Inventory Operations Associate for the Harry Potter Chicago store, focusing on inventory integrity, product customization, and merchandising.

You will support daily inventory tasks and contribute to a smooth shopping experience. The role emphasizes non-customer-facing duties, accurate cycle counts, stock placements and transfers, and collaboration with the ASM and lead to maintain brand standards and operational efficiency.

Qualifications

• Experience in inventory or retail operations preferred.
• Baseline business acumen and ability to learn processes quickly.
• Strong communication and teamwork skills.

Responsibilities

• Support inventory management tasks, including cycle counts and adjustments.
• Maintain a clean, safe work area and follow safety guidelines.
• Assist with inventory replenishment and stock transfers.
• Contribute to planograms with visual teams.
• Provide excellent service and address guest needs as appropriate.
• Foster a positive and respectful work environment.

Skills

Inventory control

Team collaboration

Time management

Communication

Open availability

Tools

Excel

Word

PowerPoint

Job description

The Job

Warner Bros. Worldwide Studio Tours and Retail division is home to an expanding portfolio of Warner Bros. Discovery‑owned visitor attractions and experiential retail stores. This position supports Inventory operations at the Harry Potter Chicago store, focusing on non‑customer‑facing areas such as inventory integrity, product customization, and merchandising. You will also provide excellent service and address guest needs to enhance the shopping experience.

The Daily

• Follow guidance from the Assistant Store Manager (ASM) and Lead when present.
• Work effectively with associates to maintain high service standards and operational efficiency.
• Participate in training and apply brand and product knowledge to daily tasks.
• Foster a positive and respectful work environment.
• Adhere to store dress code and brand standards for inventory operations.
• Be punctual for all scheduled shifts.
• Assist with daily opening and closing procedures.
• Maintain a clean and safe work area by following safety guidelines and equipment maintenance procedures.
• Support inventory management tasks, including cycle counts, inventory adjustments, and stock placements/transfers.
• Assist with inventory replenishment as needed.
• Custodian of product personalization using machines; ensure orders are accurate and processed timely.
• Assist visual teams in maintaining and setting up planograms.
• Contribute to daily sales goals through customer engagement and sales initiatives.
• Focus on improving Units Per Transaction (UPT) and Average Price Transaction (APT) through customer service.
• Support ASM and Lead in resolving guest issues to ensure satisfaction and adherence to service standards.
• Prioritize customer engagement throughout the store.

The Essentials

• Good understanding of business and financial concepts; ability to lead a team to drive results.
• Strong time‑management, prioritization, and organizational skills.
• Clear and effective communication skills with a positive attitude.
• Proficiency with Word, Excel, and PowerPoint.
• Open availability for a flexible schedule, including overnights, evenings, holidays, and weekend shifts.

Compensation for this role is $19 an hour.

How We Get Things Done

Our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at https://www.wbd.com/guiding-principles/ and will discuss them during your interview.

Championing Inclusion at Warner Bros. Discovery

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds, and experiences. We are an equal‑opportunity employer and consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, genetic information, marital status, citizenship status, military status, protected veteran status, or any other category protected by law.

If you’re a qualified candidate with a disability and require adjustments or accommodations during the application or recruitment process, please visit our accessibility page for instructions on how to submit your request.