Intune Mobile Support Specialist

Maricopa County; Mesa (AZ); Hybrid; USD 33,000 - 59,000; Full time

Benefits offered by this job

Work with a greater purpose

Tuition reimbursement

Hybrid and alternative schedules

Growth opportunities

Healthcare for you and dependents

On-site childcare center

Paid vacation and sick time

Wellness program and retirement match

Job summary

Maricopa County is seeking an Intune Mobile Support Specialist to provide frontline support for iOS, Android, and Windows devices within the Enterprise Technology & Innovation department. You will troubleshoot mobile issues, ensure secure configurations, and support enrollment workflows to keep devices compliant and productive.

The role offers hybrid work options with opportunities for growth and a strong benefits package, including retirement, tuition reimbursement, and work-life balance.

Qualifications

• Three years of experience in computer/mobile device support or related roles.
• Experience with Microsoft Intune, device enrollment, app deployment, and compliance.
• Experience supporting end-users in a mobile environment and using ticketing systems.

Responsibilities

• Provide advanced technical support and daily administration for Intune-managed mobile devices.
• Handle device setup issues, policy application failures, and remediation of non-compliance.
• Assist with enrollment workflows and provisioning/deprovisioning processes.
• Deploy and update mobile apps through Intune and verify app compliance.
• Create documentation and provide end-user training on mobility best practices.

Skills

Intune experience

Mobile support

End-user support

Ticketing systems

Remote support tools

Education

High school diploma or GED

Tools

Intune

Job description

Posting Date 08/28/26 Application Deadline 09/06/26 Pay Range $24.50 - $43.00 hourly Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is eligible for overtime compensation for all hours worked over 40 in the designated workweek. Job Type Unclassified Department Enterprise Technology

About the Position

The Intune Mobile Support Specialist provides frontline support for mobile devices across iOS, Android, and Windows platforms within Maricopa County's Enterprise Technology & Innovation department. This role is ideal for someone who enjoys hands-on troubleshooting, mobile technology, and helping end-users resolve issues quickly and effectively. In this position, you will play a key part in ensuring secure, compliant, and well-functioning mobile devices across the County workforce. You will collaborate with end-users, peer support staff, and senior Intune administrators to deliver exceptional customer service and maintain high device reliability. This role offers the opportunity to directly impact employee productivity, strengthen mobile security, and contribute to a growing and modernizing mobile environment.

About Us

Are you looking for a career in a dynamic organization that embraces a can-do spirit? Look no further than Maricopa County's Enterprise Technology & Innovation! We are a team that prides ourselves on leveraging technology to create digital transformations. We look for ways to bring about innovative solutions while providing top-notch customer service.

Benefits

• Proud to Offer Work with a greater purpose
• Tuition reimbursement
• Exceptional work-life balance, with hybrid and alternative work schedule options
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% monthly contribution rate that includes a 100% employer match on Day 1

Want to learn more about the County’s Qualifying and Compensation Philosophy?

We Require

• Three years of work experience in computer/network maintenance, desktop support, applications support, or related similar support
• High school diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis.
• We Also Value Experience with Microsoft Intune, including device enrollment, app deployment, configuration profiles, conditional access, and compliance policy enforcement
• Experience supporting end-users in a mobile environment, including device setup, troubleshooting, and user training
• Experience using ticketing systems and remote support tools

Job Contributions

Provide advanced technical support and daily administration for Intune-managed mobile devices. Handle device setup issues, policy application failures, compliance remediation, remote lock/wipe actions, and lifecycle refresh coordination. Ensure devices remain functional, secure, and aligned with organizational standards. Support and maintain enrollment workflows using Apple Business Manager and Automated Device Enrollment. Assist with provisioning/deprovisioning, onboarding/offboarding, and resolving configuration profile issues. Ensure devices enroll correctly and consistently. Deploy and update mobile applications through Intune, troubleshoot installation failures, verify assignment groups, and ensure apps meet compliance and protection requirements. Provide advanced support for MDM/MAM-related app issues. Support conditional access, compliance policies, security baselines, and device configuration profiles. Troubleshoot enforcement issues and assist with remediation steps for non-compliant devices. Ensure devices meet security requirements. Perform advanced remote troubleshooting for device settings, email profiles, certificates, and configuration policies. Ensure devices remain properly configured and aligned with corporate mobility standards. Create and maintain technical documentation, SOPs, troubleshooting guides, and knowledge base articles. Document recurring issues, resolutions, and updates to mobile processes or configurations. Provide training to end users, Telecom Coordinators, and IT technicians on mobile best practices, common issues, and device workflows. Collaborate with Tier 3, security, and infrastructure teams to support mobility initiatives and ensure consistent standards. Manage mobile carrier tasks, including line activations, SIM replacements, voicemail resets, call-forwarding setup, and device swaps. Coordinate with carrier support teams to resolve service issues and maintain accurate line/device records. Work with phone coordinators and deployment teams to execute device provisioning, manage refresh schedules, validate device readiness, and ensure proper handoff to end users. Perform additional mobility-related technical tasks as assigned, supporting the broader endpoint management and device operations environment.

Working Conditions

Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions

Selection Procedure

Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.

Who is that, you may ask? Forbes has rated Maricopa County one of Arizona's Best Employers in 2024. We are over 13,000 employees strong, providing vital services for one of the fastest-growing counties in the nation, with over four million residents who call Maricopa County home. You may wonder what we do, and it may be easier to answer that by asking what are you interested in! Join us and you will become part of a dynamic group of diverse and talented professionals who are passionate about making a difference and giving back to their communities. We offer career paths and opportunities in just about every job category and job level imaginable, so your journey with us is what you make of it! Along with offering purposeful careers, you can expect a rich selection of economical and comprehensive healthcare options, robust retirement plans, tuition and loan payment programs, and multiple paid leave options, as part of an overall generous compensation and benefits package. Thinking about career options, then please think about us! We are Maricopa County, and we are looking forward to working with you!