Interventional Radiology Tech - Limited Assignment

LCMC Health; Metairie (LA); On-site; USD 45,000 - 60,000; Full time

Job summary

LCMC Health in Metairie, Louisiana is seeking a dedicated Customer Service representative with a focus on improving patient satisfaction and effective communication skills. Successful candidates will hold a Radiologic Technologist license and preferably have 1 year of experience in X-ray or related fields. This position contributes to patient throughput and adherence to safety standards while ensuring top-quality patient care. A supportive work environment and opportunities for performance improvement await you.

Qualifications

• 1 year of experience in X‑ray, Cath Lab, or radiology special procedures training.
• Radiologic Technologist license by LSRT.
• Cardio/Vascular Interventional Radiology Certification by ARRT.

Responsibilities

• Display positive attitude to improve patient satisfaction.
• Process film or create images of desired quality.
• Assist in equipment maintenance.

Skills

Customer service skills

Effective communication

Problem-solving

Teamwork

Education

Radiologic Technologist license

Tools

Radiographic equipment

Job description

Customer Service

• Continuously displays a positive attitude that contributes to improving patient satisfaction results.
• Applies customer service skills consistent with the organization’s Customer Service programs.
• Utilizes the service recovery process to address customers’ concerns or complaints.
• Treats all customers with dignity, respect, courtesy and compassion.
• Recognizes customer needs and begins to solve problems as soon as they are apparent.
• Interacts with patients, families, visitors, and fellow employees to ensure a professional and courteous environment.
• Displays behaviors which focus on the customer by doing what is appropriate the first time.

Financial Stability

• Advises supervisor of current or anticipated problems.
• Effectively uses time and resources to accomplish duties.
• Self‑starter who willingly puts forth effort and time and performs tasks with minimal supervision.
• Resolves conflicting matters and schedules with peers and other staff.
• Willingly accepts assignments and completes them in a timely fashion.
• Uses the time and attendance system appropriately and adheres to related policies and procedures.
• Be aware of possible compliance issues, specifically concerning fraud and abuse; report these immediately.

Patient Throughput

• Keeps patients informed and gives periodic updates as appropriate.
• Within the scope of the position, positively contributes to the organizational goal of patient throughput.

Performance Improvement

• Actively promotes and supports the organization’s performance improvement initiatives (i.e., participates in ongoing education, cultural change initiatives, etc.).
• Is receptive to differing ideas and embraces change.
• Verbal and written communications are clear, concise, and accurate; uses positive non‑verbal communication effectively.
• Demonstrates and actively promotes compliance with all state and federal regulatory and accrediting agencies (i.e., patient safety, infection control, HIPAA, etc.).
• Adheres to the Medical Center’s policies and procedures, as well as the Code of Conduct and all laws and regulations, performing duties in an ethical manner.
• Ability to work on or with teams to cooperatively reach goals.
• Appropriately documents in accordance with departmental and organizational policies.
• Able to apply job knowledge to improve work processes.

Produces Images Of Desired Quality

• Accomplishes all positions that are related to each procedure without error and applies immobilization devices for patient comfort.
• Selects proper technique factor and produces images of desired quality.

Assists in Delivery of Care

• Arms the syringe and assists the physician in the delivery of contrast media without error. Arms the injector for delivery of contrast media, has a general knowledge of the injector, and is able to identify malfunctions and corrective action.
• Recognizes life‑threatening situations and acts accordingly to assist members of the health care team.
• Transports patients as necessary and transfers patients to the table without patient complaint.
• Assists in the use of a variety of equipment or procedures not routinely taught.
• Assumes Lead Tech responsibility in their absence and performs in a manner that will not produce any complaints.
• Assists and evaluates students and support personnel in their activities to ensure proper care is provided without deficiencies in film quality and/or complaints.

Develops Film By Automatic And/or Manual Processing

• Responsible for processing film, producing no artifacts that will cause deficiencies in the results. Produces subtraction print and/or film duplication upon request, without error in a timely manner.
• Supports darkroom personnel in their absence, causing no delay in film processing.
• Ensures that all film and records pertaining to the procedure are transferred to the file room within one hour upon completion of the exam.

Maintains Hospital Equipment

• Inspects, maintains, and cleans all equipment on a daily basis in a manner that will not cause damage or excessive wear; removes damaged equipment and reports it to appropriate personnel for corrective action.
• Insures that all equipment is properly secured and will not produce loss or damage while not in use.

Implements a Philosophy of Learning

• Attends in‑service lectures and reads routine or professional literature such as bulletin boards daily, journals periodically, and seeks resources as necessary; requests and attends appropriate out‑of‑house educational offerings as they pertain to the position.
• Seeks additional information as needed and makes suggestions to improve the established manual.
• Seeks assistance for complex or non‑routine learning needs from the Lead Tech or appropriate authority.
• Participates in sterile technique presentations and applies them daily.

Ensures Calibration

• Performs calibration tests to satisfy density factors and to meet correct specifications prior to utilization that guarantees no discrepancies in the results.
• Performs proper warming‑up procedures in a manner that will not damage equipment.

Provides Radiation Protection

• Understands Radiation Protection and applies daily in a manner that eliminates excessive radiation to the patient and other individuals in the room; responsible for individual radiation exposure not exceeding standards set by the National Committee on Radiation.
• Demonstrates borders on all images and uses collimation devices to eliminate excessive radiation.
• Questions all female patients of child‑bearing years for possibility of pregnancy.

Proper Documentation of Records

• Ensures all films are properly identified in accordance with the department policy without error, producing no complaints.
• Marks exams as “IN PROCESS” when performed within five minutes of ordering the exam.
• Provides adequate information on the exam request without error.
• Documents in a timely manner all pertinent information relative to the patient’s care and charges accordingly.

Miscellaneous Functions And Responsibilities

• Accepts special projects and accomplishes each assignment without error within the specified time as directed.
• Ensures that the Director is informed of any situation that may produce staff, patient or physician complaint prior to the complaint being received, and ensures the Director has all facts and circumstances on any issue that may result in a complaint.
• Notifies Lead Tech of their presence within seven minutes upon arriving in the department.

Experience Qualifications

1 year of experience in X‑ray, Cath Lab, or radiology special procedures training.

Licenses and Certifications

• Radiologic Technologist license by the Louisiana State Radiologic Technology Board of Examiners (LSRT).
• Cardio/Vascular Interventional Radiology Certification by the American Registry of Radiologic Technologists (ARRT) (R)(VI)(CV).
• American Heart Association BLS.

Work Shift

Days (United States of America).

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.