Interpreter - Swahili - Patient/Guest Services - 0.8FTE

Broadlawns Medical Center; Des Moines (IA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Retirement - IPERSE

Education Assistance

Employee Health & Wellness

PTO

Free Parking

Health Insurance

Job summary

Broadlawns Medical Center in Des Moines, IA seeks a qualified Medical Interpreter to provide interpretation for non-English speaking patients, families and staff. The role reports to the Director of Customer Relations and requires cultural familiarity, bilingual proficiency, and strong communication skills.

The position offers full-time benefits including retirement plans, education assistance, health insurance and PTO, with a typical day from 8:00a to 4:30p.

Qualifications

• High School diploma or GED is required.
• Bi-lingual in specified language(s) with medical terminology or experience.
• Familiarity with the culture involved in patient care.
• Flexibility for unplanned hours and varying shifts as needed.
• Pass a Medical Language Proficiency test.

Responsibilities

• Provide interpretation services for non-English speaking patients and visitors and medical staff.
• Maintain professional communication and adhere to hospital policies.
• Adapt to workload changes and possible shift/overtime as required.

Skills

Bi-lingual

Communication skills

Cultural familiarity

Flexibility

Education

High School diploma or GED

Job description

The Broadlawns Medical Center campus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality outcomes earned a Level 3 rating from the National Committee for Quality Assurance, the highest achievable status for a medical delivery model.We are a safety net hospital and our Patients are our North Star! With a dedicated staff of over 160 physicians and 1,600 employees, Broadlawns Medical Center ensures that our community has access to high quality healthcare that is coordinated, compassionate and cost-effective. We provide our employees a top-rated benefits package, supportive work culture, and more!GENERAL DESCRIPTION:Provides comprehensive interpretation services for non-English speaking patients and visitors, their families and medical department staff. This position reports to the Director of Customer Relations.PERFORMANCE STANDARDS:1. Demonstrates awareness of, and application of, all policies and procedures.2. Accountable for all their interpretation activities.3. Demonstrates flexibility to adapt to changes in workload which may include shift and/or day changes and/or overtime as needed.4. Demonstrates effective communication methods and skills. Consistently completes assigned tasks and/or duties in a reasonable amount of time. Demonstrates service excellence in all activities and interactions.5. Communicates in a consistently professional manner to all individuals.MINIMUM QUALIFICATIONS:1. High School diploma or GED.2. Familiarity with culture involved.3. Bi-lingual in specified language(s) with related medical education/training, medical terminology or experience in the medical center, hospital or clinic.4. Flexibility in work hours and availability for unplanned hours as interpreting needs arise.5. Successfully pass a BMC assigned Medical Language Proficiency test and/or utilized interpreting skills in a medical setting for 2+ years.Work Shift8a-4:30p (United States of America)Benefits (FT/PT)Retirement - IPERSEducation AssistanceEmployee Health & WellnessPTOFree ParkingHealth InsuranceSupplemental Insurance529 College Savings PlanAnd more!Broadlawns Medical Center is an Equal Opportunity Employer