Interpreter Coordinator

Mass General Brigham; Boston (MA); Sur place; USD 26 000 - 37 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

Career advancement opportunities

Bonuses

Résumé du poste

Massachusetts Eye and Ear Infirmary in Boston is seeking an Interpreter Coordinator to monitor, triage, and dispatch requests for medical interpreters, prioritizing urgent needs and allocating resources efficiently to support patient outcomes. This onsite role emphasizes confidentiality and adherence to hospital policies.

You will negotiate with staff on interpreting modalities, coordinate virtual visits, and track interpreter assignments while using Epic to document requests and schedules.

Qualifications

• Requires strong organizational skills and sound judgment.
• Independent thinker with ability to work under limited supervision.
• Excellent communication and teamwork abilities.

Responsabilités

• Coordinates daily schedule workflow.
• Ensures adequate staffing levels driven by request volume.
• Evaluates needs for outside agency services.
• Serves as primary resource for intake of interpreter requests.
• Assigns duties to ensure smooth operation of interpreters.
• Manages schedules for Virtual Visits and assigns interpreters.
• Tracks vendor attendance and assignments.
• Responds to urgent or last-minute interpretation requests.
• Uses Epic to assign resources and document interpreter requests.
• Maintains confidential records and assists with special projects.

Connaissances

Schedule coordination

Staffing planning

Vendor coordination

Intake management

Interpreting modalities

Epic software

Communication

Confidentiality

Problem solving

Formation

High school diploma or GED

Outils

Epic

MS Office

Description du poste

Site

Massachusetts Eye and Ear Infirmary Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Shift: Monday-Friday, 7:30 am- 4:00 pm

Under the direction of the Senior Manager of Operations, the Interpreter Coordinator is responsible for monitoring, triaging, and dispatching for all requests for medical interpreters. Must prioritize requests; allocate interpreter resources efficiently to contribute to optimal patient outcomes. Needs to negotiate with and educate hospital staff on efficient use of different interpreting modalities available in the hospital. Works in compliance with all office and hospital policies and procedures, particularly those regarding patient confidentiality and informed consent, and national professional standards and Code of Ethics.

Qualifications

• Coordinates daily schedule workflow
• Works with supervisor to ensure adequate staffing levels driven by request volume
• Evaluates and coordinates the needs for outside agency services
• Serves as primary resource for intake of new interpreter requests
• Serves as a resource for Medical Interpreters and assigns duties needed to ensure a smooth operation
• Maintains schedule for Virtual Visits and assigns interpreters to these encounters
• Responsible for tracking vendor attendance assignments
• Performs daily work with a proactive approach working toward upcoming deadlines, goals and activities to maximize outcomes
• Works with department team members, contributing new ideas to approach daily work
• Dedicates oneself to continuously explore new process improvement activities
• Identifies and champions new opportunities for departmental participation.
• Respond to urgent or last-minute interpretation requests
• Analyze needs throughout the day to effectively assign interpreters via in-person, video, or telephonic interpreter modalities
• Utilize Epic to assign resources to patients with interpreter needs, document efforts to request interpreters, note relevant information, and create schedules for staff interpreters
• Represent the Interpreter Services Department in a customer focused fashion by returning phone calls and emails promptly, searching for answers and additional resources when necessary, taking initiative to solve problems, or request necessary assistance
• Coordinates and provides assistance with special projects for the Supervisor
• Distributes reports, statements and information requiring an understanding of Mass Eye and Ear and departmental procedures, often handling information which is highly confidential and sensitive in nature
• May attend various departmental meetings, take minutes, and coordinate follow-up actions whenever necessary
• Establishes, maintains, and revises record keeping and filing systems
• Provides the data entry function for various projects
• Performs other activities and duties as assigned

Education And Experience

Requires a professional, service-oriented individual with strong organizational skills and sound judgment. An independent thinker with the ability to work under limited supervision. Must possess a high school diploma or GED. Excellent communication skills and ability to work within a team environment are essential.

Working Conditions

Mental and visual attention requiring combination of alertness and manual dexterity when typing/using a PC. Office environment with occasional exposure to outside elements such as delivering equipment or to attend meetings. This is an onsite position.

Physical Requirements

Professional business attire is required. Able to push 10-15 pounds.

Additional Job Details (if applicable)

• Physical Requirements Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occassional (3-33%) 20lbs - 35lbs
• Carrying Occassional (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)

Position Hours

7:30am to 4pm.
Remote Type Onsite Work Location 243-245 Charles Street
Scheduled Weekly Hours 40
Employee Type Regular Work Shift Day (United States of America)

Pay Range

$18.58 - $26.58/Hourly Grade 3

Benefits

• In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.