Internship - Technical Support

The Bridge Group; Dayton (OH); Hybrid; USD 21,000 - 30,000; Full time

Job summary

The Bridge Group in Ohio is offering a paid internship/entry-level position to develop your skills in a professional IT environment, where you will gain experience by supporting diverse clients with managed IT services. You will handle customer requests, troubleshoot technical issues, document work, and coordinate with vendors to keep IT environments stable, secure and efficient.

Ideal candidates have a high school diploma or equivalent, a valid driver's license, and strong customer service and

Qualifications

• High school diploma or equivalent.
• Valid driver's license and mode of transportation.
• Work experience in a technical support and/or customer service role.
• Superb customer service skills.
• Ability to think creatively.
• Ability to communicate information in written and verbal form.

Responsibilities

• Guarantee that all customer requests are responded to, followed up on and completed thoroughly
• Ensure that all customers have a positive and satisfactory experience
• Assist customers with user of their technology stack
• Troubleshoot technical issues
• Coordinate work with vendors and other third parties to support our customers and their environments
• Respond and follow-up with technical requests
• Update customer documentation and review existing documentation as needed
• Be aware of trends in support tickets to identify possible problems before they elevate

Job description

Do you enjoy helping people with technology? Are you looking for a paid internship/entry level position to develop your skills in a professional work environment?

The Bridge Group provides managed IT services to a variety of organizations in southwest and central Ohio. We function as the IT department for organizations that don't have the resources to hire internally. You will gain experience with a variety of technologies and solutions as you work alongside our customers in making sure their IT investment is stable, secure, reliable and efficient.

Primary Responsibilities

• Guarantee that all customer requests are responded to, followed up on and completed thoroughly
• Ensure that all customers have a positive and satisfactory experience
• Assist customers with user of their technology stack
• Troubleshoot technical issues
• Coordinate work with vendors and other third parties to support our customers and their environments
• Respond and follow-up with technical requests
• Update customer documentation and review existing documentation as needed
• Be aware of trends in support tickets to identify possible problems before they elevate

Qualifications

• High school diploma or equivalent
• Valid driver's license and mode of transportation
• Work experience in a technical support and/or customer service role
• Superb customer service skills
• Ability to think creatively
• Ability to communicate information in written and verbal form

Location

• The intent is for this role to be remote/hybrid
• Applicant must be located in the Dayton, Springfield or Columbus metro areas
• Role can be office based in Dayton or Columbus if the applicant is unable to work remotely

Schedule

• Approximately 15-25 hours/week
• Must be available Monday through Friday, 8:30 - 5:00 PM EST