Internet Sales Representative

Lithia & Driveway; Honolulu (HI); On-site; USD 56,000 - 109,000; Full time

Job summary

Honolulu Ford, part of Lithia & Driveway, seeks an Internet Sales Representative to handle calls, chats and emails, converting leads into appointments and guiding customers toward pricing. You will meet aggressive metrics for contact, appointment-setting and show rates in a fast-paced, customer-focused environment.

We offer a performance-driven structure with commissions and bonuses, plus a comprehensive benefits package. A flexible schedule including evenings, weekends and holidays is required.

Qualifications

• High School graduate or equivalent, 18+ years old.
• Automotive knowledge and sales experience.
• CRM experience and basic math/computer skills.

Responsibilities

• Answer all incoming calls and chat/call requests within 10 seconds.
• Respond to incoming e-mail with an attempted phone call in 5 minutes or less, followed up with a series of outgoing e-mails that end in a price quote within 10 minutes.
• Convert every sales opportunity to a confirmed appointment or turn them to a Sales Consultant.
• Speak with at least 75% of all assigned leads.
• Set confirmed appointments with at least 60% of the leads you make contact with.
• Maintain a 60% show rate with those appointments.
• Record every contact you have with customers, regardless of source or type, in the LSMS.
• Complete 100% of your daily scheduled contact tasks.
• Other duties as assigned.

Skills

Automotive knowledge

Sales experience

Call center experience

CRM experience

Mathematics

Basic computer skills

Education

High School diploma or equivalent

Job description

Dealership:L0280 Honolulu FordHonolulu FordHiring: Internet Sales RepresentativePay: $5,000-$12,000 MonthlySchedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.What You'll DoAnswer all incoming calls and chat/call requests within 10 seconds.Respond to incoming e-mail with an attempted phone call in 5 minutes or less, followed up with a series of outgoing e-mails that end in a price quote within 10 minutes (measured from time from ISC's auto-response).Convert every sales opportunity to a confirmed appointment or turn them to a Sales Consultant.Speak with at least 75% of all assigned leads.Set confirmed appointments with at least 60% of the leads you make contact with.Maintain a 60% show rate with those appointments.Record every contact you have with customers, regardless of source or type, in the LSMS.Complete 100% of your daily scheduled contact tasks.Other duties as assigned.What You'll BringAutomotive Knowledge, 1+ yearsSales Experience, 2+ yearsCall center experience a plusCRM ExperienceMathematics – ability to solve basic math calculationsBasic Computer skillsTotal RewardsThis is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commission(s) off Individual Payable Gross and Bonuses based on Individual Units Sold, Manufacturer Approvability.The average pay range for this position is $5,000-$12,000 monthly.Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.