Internet Sales Manager — Lead Online-to-Showroom Growth

Jeff Wyler Automotive Family; Fairfield (OH); In loco; USD 55.000 - 90.000; Tempo pieno

Descrizione del lavoro

Kia of Fairfield is seeking an Internet Sales Manager to lead our digital sales and customer engagement efforts. You will manage inbound internet leads, coach the sales team, and drive appointment volume and show rates, guiding customers from online inquiry to in-store visit.

The role requires strong CRM expertise, exceptional communication, and proven leadership in a fast-paced dealership environment. Evening and weekend hours are required.

Competenze

• Proven ability to generate appointments and convert internet leads into sales.
• Strong understanding of automotive CRM systems and digital lead management.
• Excellent written and verbal communication skills.
• Strong phone skills and the ability to confidently communicate with customers.
• Highly organized with exceptional follow-up and time-management skills.

Mansioni

• Manage and oversee all incoming internet, website, third-party, phone, chat, and digital sales leads.
• Respond to new leads quickly and professionally through phone, text, email, and other approved channels.
• Lead and coach Internet Sales Representatives, BDC reps, and sales consultants handling internet opportunities.
• Establish daily, weekly, and monthly appointment-setting and sales goals.
• Monitor lead response times, contact rates, appointment rates, show rates, closing ratios, and overall lead conversion.
• Ensure every internet lead receives consistent, professional, and timely follow-up.
• Develop effective phone, email, and text communication strategies to create appointments and sales opportunities.
• Train team members on CRM processes, lead handling, and appointment-setting strategies.

Conoscenze

Lead generation

Communication skills

Lead qualification

Time management

Leadership

CRM proficiency

Strong negotiation

Formazione

CRM software

Strumenti

CRM software

DMS systems

Descrizione del lavoro

Kia of Fairfield is seeking an Internet Sales Manager to lead our digital sales and customer engagement efforts. You will manage inbound internet leads, coach the sales team, and drive appointment volume and show rates, guiding customers from online inquiry to in-store visit.

The role requires strong CRM expertise, exceptional communication, and proven leadership in a fast-paced dealership environment. Evening and weekend hours are required.