Internet Sales Manager

Empire Nissan; Ontario (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Empire Nissan is seeking an experienced Internet Sales Manager to lead our Infiniti online sales channel. You will forecast monthly demand, manage inventory mix, hire and develop the internet sales team, and drive targets across fleet and retail accounts.

You will collaborate with the General Manager, Finance, and on-site professionals to optimize the purchase experience, close deals, and maintain a high level of customer satisfaction while meeting profit objectives.

Qualifications

• 2+ years of automotive sales management experience.
• Proven ability to meet sales targets.
• Excellent communication and problem-solving skills.
• Strong organizational skills and multi-tasking in fast pace.
• Willingness to work with the public daily.
• Bilingual a PLUS.

Responsibilities

• Meet monthly Infiniti sales forecast and maintain gross profit objectives.
• Forecast monthly sales expenses with the General Manager.
• Hires, trains, and monitors team performance.
• Establishes sales quotas and manages overall sales goals.
• Ensures all sales targets are met or exceeded.
• Provides timely reports on sales activities as needed.
• Monitors and adjusts inventory to optimize customer choice.
• Develops relationships with local businesses for fleet sales.
• Prospects and qualifies new fleet accounts and retail buyers.
• Builds rapport with on-site professionals assisting with Internet Sales.
• Follows up on daily CRM objectives with the current sales staff.
• Assists in closing deals when necessary.
• Keeps Internet Sales informed of new inventory and current advertising efforts.
• Partners with Financial Services to develop best practices.
• Demonstrates company values in all interactions.
• Other duties may be assigned.

Skills

Leadership

Sales management

Communication

Customer service

Problem-solving

Organization

Time management

Public interaction

Self-motivation

Education

Post-secondary education

Tools

Microsoft Office

Excel

Word

ADP Dealer Services

CRM systems

Job description

Overview

The Internet Sales Manager must consistently and profitably meet vehicle sales quotas through expert management and leadership of the sales team and by forecasting sales and maintaining proper inventory levels in terms of amount and vehicle types. In addition, the Internet Sales Manager hires, trains, and monitors team member performance; resolves customer complaints; and helps with closings when necessary. The ideal candidate has some post-secondary education (degree, coursework, certification, etc.), at least two years of experience in a large-volume dealership, and some supervisory or management experience. He or she must have a strong business acumen and sales aptitude and a willingness to accept full accountability for sales targets. Excellent communication and interpersonal skills and strong leadership and motivational skills are essential.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Meet monthly forecast for Infiniti sales volume sustaining sufficient gross to meet profit objectives.
• Meet with the General Manager to forecast monthly sales expenses.
• Hires, trains, and monitors team member performance.
• Establishes sales quotas and manages overall sales goals.
• Ensures all sales targets are met or exceeded.
• Provides timely and accurate reports on all sales activities as needed.
• Monitors and adjusts inventory to optimize customer choice.
• Develop and maintain strong business relationships with local businesses and retail consumers that require commercial fleet vehicles.
• Assist's in prospecting and qualifying new fleet accounts and retail consumers.
• Build rapport with on-site professionals assisting with their Internet Sales.
• Follow up on daily CRM objectives with the current sales staff.
• Assist in closing deals if necessary.
• Ensure Internet Salespeople are informed of all new inventory and current advertising efforts, including rebates and incentives.
• Performs other duties as assigned.
• Enhance customer satisfaction during the entire purchase experience.
• Partner with the Financial Services Department to develop and coordinate best practices for the most efficient and effective sales approach.
• Demonstrate behavior consistent with the Company's Values in all interactions with the customers, co-workers and vendors.
• Others duties may be assigned by management.

Qualifications

• 2 + years of Automotive Sales Management preferred.
• Internet Sales experience with verifiable proof of meeting sales targets.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environmen.t
• Outgoing personality and willing to work with the public on a daily basis.
• Proficient at operation a personal computer including Microsoft Office: Excel and Word.
• ADP Dealer Services Experience a plus.
• Ability to work independently and be self-motivated.
• Strong take charge leadership attitude with a record of team building to include recruiting, training and motivating.
• A complete understanding of all E commence, CRM and consistent follow up regiment.
• Great attitude with high-energy personality.
• Professional appearance and work ethic.
• Ability to work in a process driven environment.
• Bilingual a PLUS!