Sales BDC

Bryan Honda; Fayetteville (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Bryan Honda in Fayetteville, NC is seeking energetic individuals to join our Internet Sales team. You will bridge customers with their future vehicle, answer questions, and showcase the latest models and technologies with support from our Training team.

This role emphasizes fast-paced customer interaction across phone, email, and live chat, with opportunities to present financing options and schedule showroom visits.

Qualifications

• At least one prior role based in strong customer service experience.
• Team player attitude.
• Reliable transportation.
• Prompt and courteous.
• Enthusiastic personality.
• Strong computer skills.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Attempt to get the customer in the showroom as a visit and hopefully a sale
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily

Skills

Customer service

Team player

Reliable transport

Polite communication

Positive attitude

Computer skills

CRM experience

Background check

Drug screen

Job description

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet Sales team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.

Responsibilities:

• Answer customer calls and establish follows-up with sales appointments

• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates

• Provide customers with initial product information & direct them to the appropriate dealership resources

• Present initial financing options based on customer needs

• Follow up with leads that are not ready to make an appointment or no-show

• Attempt to get the customer in the showroom as a visit and hopefully a sale

• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management

• Utilize CRM tracking system daily

Qualifications:

• At least one previous role based in strong customer service experience

• Team player attitude

• Reliable transportation

• Prompt and courteous

• Enthusiastic personality

• Strong computer skills

• Willing to submit to a pre-employment background check & drug screen