Sales Advisor

Asbury Automotive Group; Annapolis (MD); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

Weekly pay

$50,000 - $120,000 annually

Paid holidays & paid time off

Paid training

Stock Awards

Job summary

Asbury Automotive Group is seeking an Automotive Sales Advisor to respond to customer inquiries online and in-store, guiding them through the initial buying process to final sale. The role emphasizes building rapport, excellent customer service, and effective use of a CRM system to manage leads and follow-ups.

The position offers weekly pay with a pay range listed by the company, and a broad benefits package including holidays, training, and retirement plans.

Qualifications

• Customer service or guest-facing experience is preferred.
• Strong communication skills with customers and team members.
• Experience using a CRM database or similar system.

Responsibilities

• Respond to online vehicle inquiries by phone and email.
• Build rapport and identify customer needs using the selling process.
• Answer internet leads and provide pricing information in a timely manner.
• Schedule and confirm appointments; conduct test drives and vehicle walk-arounds.
• Guide customers through the buying process from start to finish.
• Maintain professional appearance and foster customer relationships.

Skills

Customer service

Communication

CRM experience

Phone skills

Bi-lingual (plus)

Tools

CRM system

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Sales Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

The Sales Consultant's primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-lineutilizing phone and email methods. The Sale Consultant works with customers who visit the store directly taking them through the initialbuying process through to the final sale.

• Contacting and communicating with customers to identify needs using the Asburyselling process
• Build rapport with customers to build a base of referrals to establish customer network
• Answer internet leads with in the stores required time and email product information with pricing
• Answer sales phone calls and set appointments for customers
• Confirm appointments
• Make outbound phone calls to follow up with customers on inquiry, after the sale, and for repeat business
• Conduct test drives and vehicle walk arounds with customer
• Work with the customer from start to finish throughout the buying process
• Must have motivation to be successful
• Exhibitgreat customer service skills
• Must be able to create and maintain customer relationships
• Strong computer & phone skills
• Experience utilizing and maintaininga customer relations management database
• Prior automotive sales or retail experience, customer service, call center, or business developmentexperience a plus
• Maintain professional business attire and appearance
• Bi-lingual is always a plus
• Self-motivated and a team player
• Must be a minimumof eighteen years of age
• Must have a valid Driver's License
• Must be able to pass pre-employment screenings (background & drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• $50,000 - $120,000 annually
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

INDSALES