INTERNET & BDC MANAGER

Zohorecruit; Gilbert (AZ); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life Insurance

Disability Insurance

Free On-Site Employee Health Care Clin

401(k) & Roth options

Company 401(k) match

Paid Vacation

Employee Discounts

Electric Vehicle Charging Stations

Promote-from-within culture

Job summary

Bill Luke Automotive Group in Gilbert, AZ is seeking an Internet & BDC Manager to lead the digital customer journey from inquiry to showroom appointment. You will collaborate with Sales Management to maximize lead opportunities and improve appointment performance, ensuring a professional buying experience from first contact.

The role offers commission-based earnings, comprehensive benefits, and opportunities for career growth within a family-owned organization.

Qualifications

• BDC or Internet Sales experience required.
• Automotive sales experience preferred.
• Leadership experience in a BDC/Internet team is a plus.

Responsibilities

• Manage internet, phone, and digital leads.
• Respond to customer inquiries quickly and professionally.
• Lead and develop BDC processes and follow-up strategies.
• Set and monitor showroom appointments.
• Improve appointment show rates and lead conversion.
• Monitor BDC performance and individual team results.
• Utilize the dealership CRM daily.
• Track lead activity, appointments, follow-up, and results.
• Work closely with Sales Management and the showroom team.

Skills

BDC operations

Lead management

Appointment setting

CRM follow-up

Automotive sales

Job description

Gilbert, United States | Posted on 09/29/2026

$60,000–$100,000+ ANNUAL EARNING POTENTIAL

COMMISSION-BASED PERFORMANCE

Bill Luke Santan is looking for a motivated, experienced Internet & BDC Manager to lead our digital customer experience and help turn internet and phone opportunities into showroom appointments and vehicle sales.

If you understand BDC operations, lead management, appointment setting, CRM follow-up, and automotive sales, this is an opportunity to take your career to the next level with a well-established, family-owned automotive group.

NO WALK-INS — ALL INTERVIEWS ARE BY APPOINTMENT ONLY.

WHY BILL LUKE?

For nearly a century, Bill Luke Automotive Group has been a family-owned name in the automotive industry, built on professional service, respect, relationships, and a commitment to excellence.

We believe in taking care of the people who take care of our customers.

BENEFITS INCLUDE:

$60,000–$100,000+ earning potential

Performance-based compensation

Medical Insurance

Vision Insurance

Life Insurance

Disability Insurance

Free On-Site Employee Health Care Clinic

401(k) & Roth options

Company 401(k) match

Paid Vacation

Employee Discounts

Electric Vehicle Charging Stations

Promote-from-within culture

YOUR ROLE

As the Internet & BDC Manager, you'll oversee the digital customer journey from the initial inquiry through the showroom appointment.

You'll work closely with Sales Management and the sales team to maximize lead opportunities, improve appointment performance, and ensure customers receive a professional experience from their first interaction.

KEY RESPONSIBILITIES

Manage internet, phone, and digital leads

Respond to customer inquiries quickly and professionally

Lead and develop BDC processes and follow-up strategies

Set and monitor showroom appointments

Improve appointment show rates and lead conversion

Monitor BDC performance and individual team results

Ensure leads are properly followed up with and documented

Utilize the dealership CRM daily

Track lead activity, appointments, follow-up, and results

Help develop and improve BDC processes

Work closely with Sales Management and the showroom team

Communicate vehicle information and product availability to customers

Build strong customer relationships throughout the buying process

Identify opportunities to improve lead conversion and overall sales performance

Participate in process development and performance meetings

Help maintain a high level of professionalism, responsiveness, and customer service

WHAT WE'RE LOOKING FOR

We're looking for someone who is energetic, organized, competitive, customer-focused, and comfortable leading a team.

REQUIRED / PREFERRED EXPERIENCE:

Previous BDC or Internet Sales experience

Automotive sales experience strongly preferred

Previous BDC management or leadership experience preferred

Strong understanding of internet lead management

Experience setting and tracking appointments

CRM experience

Professional and confident phone presence

Strong organizational and follow-up skills

Ability to work in a fast‑paced environment

Strong leadership and team‑building skills

Bilingual Spanish/English is a major plus

THE RIGHT CANDIDATE

The ideal candidate is someone who:

Knows how to turn leads into appointments

Understands the importance of fast follow-up

Can coach and motivate a BDC team

Is comfortable working with performance metrics

Understands automotive sales

Is highly organized and detail-oriented

Takes ownership of results

Works well with Sales Management

Has a strong customer-first mindset

Wants to build a long‑term career with a growing automotive organization

REQUIREMENTS

Must be at least 18 years old

Valid driver's license with a clean driving record, if applicable

Must be able to pass a background check

Must be able to pass a drug screening

Ability to work full‑time according to dealership business needs

$60K–$100K+ | PERFORMANCE-BASED EARNING | FULL BENEFITS | CAREER GROWTH

NO WALK-INS — ALL INTERVIEWS ARE BY APPOINTMENT ONLY.