Internet Banking CSR (part-time)

Fsnb-; Lawton (OK); On-site; USD 14,000 - 20,000; Part time

Job summary

Fsnb- in Lawton, OK, is seeking an Internet Banking CSR for a part-time position. The role focuses on assisting online banking customers with courtesy and professionalism, including daily reporting, account maintenance, and password resets.

The ideal candidate demonstrates strong verbal and written communication, confidentiality, and the ability to multitask. Schedule is M-F 7:00 am to 12:00 pm and Saturdays 8:00 am to 1:00 pm, with a focus on accuracy and reliability.

Qualifications

• Exhibit excellent verbal and written communication skills.
• Document all customer contact in CRM Tool.
• Respond to customer secure messages and complete daily reports.
• Meet attendance and punctuality standards.
• Be open to learning and taking on new tasks.
• Complete additional duties as assigned.

Responsibilities

• Assist online banking customers in a courteous and professional manner.
• Perform account maintenance and reset passwords as needed.
• Complete daily reports and respond to secure messages in CRM.
• Maintain high accuracy and confidentiality in handling information.
• Support team with ad hoc tasks as required.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Confidentiality

Attendance & punctuality

Learning mindset

Tools

CRM Tool

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Internet Banking CSR (part-time)

Part Time Lawton, OK, US

15 days ago Requisition ID: 2274

Salary Range: $12.50 To $12.50 Hourly

Work Schedule: M-F 7:00 am to 12:00 pm and Saturdays 8:00 am to 1:00 pm

POSITION SUMMARY

We are seeking a detail-oriented and proactive individual to join our Internet Banking team. The Internet Banking CSR role is responsible for providing assistance to online banking customers in a courteous and professional manner. Additional duties include but are not limited to working reports, performing account maintenance, and resetting user passwords as needed. Other duties may be assigned on an as needed basis.

ESSENTIAL FUNCTIONS

• Exhibit excellent verbal and written communication skills


• Document all customer contact in CRM Tool.


• Respond to customer secure messages.


• Complete daily reports as assigned both accurately and efficiently


• Meet acceptable standards for attendance and punctuality


• Be open-minded to learning and willing to take on new tasks


• Complete additional duties as assigned

POSITION QUALIFICATIONS

• Demonstrates reliability and a strong work ethic


• Working knowledge of Excel preferred


• Maintains a high level of confidentiality and professional discretion


• Ability to multitask and work independently


• Strong verbal and written communication skills

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.