Internet Banking CSR (part-time)

FSNB; Lawton (OK); On-site; USD 17,000 - 19,000; Part time

Job summary

FSNB in Lawton, OK, is seeking a part-time Internet Banking CSR to assist online banking customers with courteous service. The role includes handling reports, account maintenance, and password resets, with a schedule of Monday–Friday 7:00 am–12:00 pm and Saturdays 8:00 am–1:00 pm.

Strong communication, reliability, and confidentiality are essential. The position requires attention to detail, the ability to work independently, and proficiency with Excel.

Qualifications

• Demonstrates reliability and strong work ethic.
• Excellent verbal and written communication skills.
• Ability to multitask and work independently.
• Maintains confidentiality and professional discretion.

Responsibilities

• Provide courteous and professional online banking assistance to customers.
• Work reports and complete daily tasks accurately.
• Perform account maintenance and reset user passwords as needed.
• Document all customer interactions in the CRM tool.

Skills

Verbal communication

Written communication

Reliability

Discretion

Multitasking

Tools

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Internet Banking CSR (part-time)

Part Time Lawton, OK, US

Salary Range: $12.50 To $12.50 Hourly

Work Schedule: M-F 7:00 am to 12:00 pm and Saturdays 8:00 am to 1:00 pm

POSITION SUMMARY

We are seeking a detail-oriented and proactive individual to join our Internet Banking team. The Internet Banking CSR role is responsible for providing assistance to online banking customers in a courteous and professional manner. Additional duties include but are not limited to working reports, performing account maintenance, and resetting user passwords as needed. Other duties may be assigned on an as needed basis.

ESSENTIAL FUNCTIONS

• Exhibit excellent verbal and written communication skills
• Document all customer contact in CRM Tool.
• Respond to customer secure messages.
• Complete daily reports as assigned both accurately and efficiently
• Meet acceptable standards for attendance and punctuality
• Be open-minded to learning and willing to take on new tasks
• Complete additional duties as assigned

POSITION QUALIFICATIONS

• Demonstrates reliability and a strong work ethic
• Working knowledge of Excel preferred
• Maintains a high level of confidentiality and professional discretion
• Ability to multitask and work independently
• Strong verbal and written communication skills

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.