Internet Automotive Sales Representative

JBA Chevrolet; Glen Burnie (MD); On-site; USD 18,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

401(k)

Employee discounts

One Saturday off per month

Job summary

J.B.A. Automotive in Glen Burnie, MD seeks an Internet Automotive Sales Representative to manage online inquiries, set showings, and guide customers with a consultative approach to vehicle selection.

Join a family-owned dealership and enjoy a base weekly pay plus a monthly bonus, with a supportive team and a structured sales process designed for career growth.

Qualifications

• High school diploma or equivalent.
• Strong communication skills, both written and verbal.
• Self-motivated, organized, and comfortable handling multiple customer inquiries.
• Ability to work a five-day, in-office schedule that includes Saturdays (one Saturday off per month; weekday off provided).
• Basic computer skills and comfort using email, CRM systems, and phone tools.
• Professional, friendly demeanor and customer-first mindset.
• Experience with Focus or similar dealership software.
• Strong multitasking and time-management skills.

Responsibilities

• Respond promptly to internet, phone, and email inquiries to engage potential customers.
• Set and confirm customer appointments for vehicle showings.
• Use a consultative approach to understand customer needs and recommend appropriate vehicles.
• Develop strong product knowledge, including vehicle features, trims, options, and technology.
• Follow up with customers to ensure satisfaction and encourage referrals.
• Answer inbound phone calls professionally and assist customers with questions.
• Maintain accurate contact notes and appointment information in the CRM system.
• Work closely with the sales team to ensure a smooth hand-off for scheduled appointments.

Skills

Strong communication

Self-motivated

Organized

Customer focus

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

Focus or similar dealership software

Job description

J.B.A. Automotive is a family-owned dealership group proudly serving the Glen Burnie community since 1976 and we're looking for an Internet Automotive Sales Representative to join our team. The Internet Automotive Sales Representative is responsible for managing online customer inquiries, setting qualified sales appointments, and delivering a professional, customer-friendly experience. This role is ideal for a motivated communicator who enjoys working with customers, thrives in a fast-paced environment, and wants additional earnings tied to performance.

What You’ll Do

• Respond promptly to internet, phone, and email inquiries to engage potential customers.
• Set and confirm customer appointments for vehicle showings.
• Use a consultative approach to understand customer needs and recommend appropriate vehicles.
• Develop strong product knowledge, including vehicle features, trims, options, and technology.
• Follow up with customers to ensure satisfaction and encourage referrals.
• Answer inbound phone calls professionally and assist customers with questions.
• Maintain accurate contact notes and appointment information in the CRM system.
• Work closely with the sales team to ensure a smooth hand-off for scheduled appointments.

Qualifications

Required

• High school diploma or equivalent
• Strong communication skills, both written and verbal
• Self-motivated, organized, and comfortable handling multiple customer inquiries
• Ability to work a five-day, in-office schedule that includes Saturdays (one Saturday off per month; weekday off provided)
• Basic computer skills and comfort using email, CRM systems, and phone tools
• Professional, friendly demeanor and customer-first mindset

Preferred

• Experience with Focus or similar dealership software
• Strong multitasking and time-management skills

Pay & Benefits

Compensation

• Weekly base salary of $400-$600 ($20,800-$31,200 annually)
• Monthly bonus paid based on appointment showings and individual pay plan

Benefits

• Family-owned and operated workplace
• Health, dental, and vision insurance (employee, employee + child(ren), employee + spouse, or family)
• Supplemental insurances including disability, cancer, critical illness, and life insurance (single, spouse, or child coverage when applicable)
• Competitive PTO that renews annually
• 40 hours of PTO is accrued after 106 days of employment
• Paid holidays
• 401(k) with company match (waiting period applies)
• Employee discounts on vehicles and services
• One Saturday off per month to support work-life balance

Why This Role Works

• Base pay + performance incentives (not commission-only)
• Clear earning potential tied to effort
• Supportive team and structured processes
• Career growth opportunities within a growing dealership group

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.