*International Video Remote Interpreters

Language Services Associates, Inc.; United States; Remote; USD 28,000 - 55,000; Full time

Job summary

Language Services Associates, Inc. is seeking a Video Remote Interpreter to operate via a web-based VRI system and support a variety of language assignments. You will respond to inbound calls promptly and assist clients with basic troubleshooting, escalating to management or IT when necessary.

The role emphasizes professional phone manners, strong communication in English and the target language, and the ability to provide excellent customer service in a fast-paced environment.

Qualifications

• Strong oral and written communication skills in English and the target language.
• Professional and positive phone manner with clients from all types of businesses.
• Familiarity with Windows environment and basic troubleshooting.

Responsibilities

• Interpret through web-based VRI system.
• Answer inbound calls in a timely manner.
• Assist clients with basic troubleshooting (refer to manager or IT when needed).
• Provide superior customer service.

Skills

Oral communication

Written communication

Attention to detail

Customer service

Phone manner

Windows familiarity

VRI systems experience

Troubleshooting

Interpreting experience

Job description

Overview

As a Video Remote Interpreter with LSA Video, Inc., you will be a key member of our team in facilitating language communication on a variety of assignments while having the chance to utilize the most advanced technology in the language services industry.

Responsibilities

• Interpret through web-based VRI system
• Answering inbound calls in a timely manner
• Assist clients with basic troubleshooting (refer to manager or IT department if necessary)
• Provide superior customer service

Qualifications/Experience

• Maintain (as applicable) compliance with any national, state, or local licensing and/or certification requirements
• Adhere to Code of Professional Conduct
• Attention to detail, while working in a fast-paced environment
• Strong oral and written communication skills in English and the target language
• Professional and positive phone manner with clients from all types of businesses
• Familiarity working in a windows environment (preferred)
• Experience with VRI systems(preferred)
• PC Trouble shooting skills (preferred)
• Previous interpreting experience (preferred)

VRI Technical Requirements

PC Minimum Requirements

• Windows 8.1 or higher
• AMD A8 or Intel Core i5 or faster
• 4GB RAM
• 40 Mb free space on HDD
• High speed internet (5 Mbps Download / 5 Mbps Upload)

Recommended webcam

• PC - Logitech WebCam® C920 HD Pro or better

MAC Minimum Requirements

• Mac with Intel Core i5(5th Gen)
• Mac OS X ‘Yosemite or higher
• 4GB RAM
• 40MB hard drive space
• Latest Firefox/Safari and Apple software updates
• High speed internet (5 Mbps Download / 5 Mbps Upload)

Recommended MAC webcams

• MAC- Internal iSight
• Logitech C920 Pro (recommended for best experience). Must be MAC compatible

RECOMMENDED USB HEADSET

• Plantronics USB Headsets

Backdrop

• Chroma key blue backdrop
• Width: 46 1/2” Min. height: 49 5/8 “ Max. height: 63 ". (56” diameter)

Room Illumination

• All illumination should be artificial (Preferably incandescent light)
• We will test for optimizing lighting

LSA is passionate about what we do, which is helping people thrive in an increasingly global environment!