International Student Services Representative

Valencia College; Orlando, Northern (FL, KY); Hybrid; USD 31,000 - 38,000; Full time

Job summary

Valencia College in Orlando is hiring an International Student Services Representative to support our ISS department at the West Campus. The role emphasizes high-quality student service, enrollment assistance, and proactive communication with diverse students.

Responsibilities include answering inquiries in person, by phone, and via email; scheduling appointments; data entry; and coordinating with multiple departments to resolve enrollment issues.

Qualifications

• Proficiency with Microsoft Office and Outlook.
• Excellent multilingual communication skills.
• Ability to provide high-quality customer service and respond to inquiries.
• Tactful and diplomatic in handling complaints.
• Capable of multitasking in a fast-paced environment.
• Strong problem-solving and critical-thinking for student concerns.
• Proficiency in at least one language other than English (preferred).

Responsibilities

• Assist with enrollment steps for credit and continuing education programs.
• Answer inquiries via telephone, email, fax, or in person.
• Schedule appointments with advisors/departments.
• Provide general reception services and direct visitors.
• Support email campaigns and communications to prospective students.
• Enter prospective student data and document interactions.
• Prepare departmental reports on student inquiries.
• Handle filing, record keeping, and shredding.
• Collaborate with internal departments to resolve enrollment issues.
• Perform other duties as assigned.

Skills

Microsoft Office

Outlook

Interpersonal skills

Verbal communication

Written communication

Customer service

Complaints handling

Multilingual communication

Problem-solving

Multitasking

Job description

International Student Services Representative

Please see Special Instructions for more details.

Valencia College is now hiring an International Student Services Representative to support our International Student Services department at the West Campus.

Skills and Qualifications

• Strong computer skills, including proficiency with Microsoft Office and Outlook.
• Excellent interpersonal, verbal, and written communication skills in a multilingual environment.
• Ability to provide high-quality customer service and respond to telephone inquiries with professionalism.
• Demonstrated ability to handle complaints and sensitive situations with tact and diplomacy.
• Ability to manage multiple priorities and tasks effectively in a fast-paced, changing environment.
• Strong critical-thinking and problem-solving skills, particularly when assessing and addressing student concerns.
• Ability to communicate effectively in at least one language other than English (Preferred)

The International Student Services (ISS) department oversees the admissions and advising of degree-seeking international students at Valencia College, which serves one of the largest international student populations among U.S. community colleges, representing over 100 countries. This role involves frequent interaction with students in person, by phone, and via email, requiring strong customer service and communication skills. Responsibilities also include administrative support such as data entry, appointment scheduling, event planning, room reservations, and supervising student leaders.

• State Medical, dental benefits and paid life insurance premiums
• Paid time off – Annual leave, spring break, winter break, and other holidays.
• Educational and Professional development opportunities for you and your dependents so much more.

Additional Information:

• This position operates in a Fully Onsite environment.
• This position is eligible for Veteran’s Preference under Florida Statute 295.07(5)(a), F.S .
• Applicants must complete the entire online application and include work history, even if attaching a resume. Any incomplete applications will not be considered.
• Please note that you will need to establish and maintain Florida residency within 30 days from your start date if selected for this position.
• Selected candidates recommended for hire may be required to complete pre-employment screenings as a condition of employment, which may include but are not limited to: a criminal background check, drug screening, professional reference verification, and driver’s license verification. The Office of Organizational Development and Human Resources (ODHR) will confirm applicable requirements during the hiring process.

About this Position

Position Number

Position Number SE1567

Position Title

Position Title International Student Services Representative

Job Type

Job Type Staff

FT/PT

FT/PT Full-Time

Employee Class Description

Employee Class Description Staff (ed. support)

General Position Description

Responds to inquiries received in person, by phone, or electronically to assist current and prospective students with the steps to enrollment and resolving basic difficulties encountered in the enrollment process. Provides information to students and clients, and ensures satisfaction by providing a high level of internal and external customer service.

Flexible Work Arrangement

Flexible Work Arrangement Fully On-site: Employee performs all of their job duties at a Valencia College location, with flexibility in the work schedule, if appropriate.

Grade

Grade 2022

Exemption Status

Exemption Status Non-Exempt

Posting Number

Posting Number S4070P

Location(s)

Proposed Work Schedule (Please note hours subject to change based on business needs)

Monday – Friday 8:00AM – 5:00PM
(Hours subject to change based on business needs)

Temporary Position (Temp or Grant Funded) Details

Salary Range

Salary Range $34,780 per year

Essential Job Functions

Description of Job Function

1. Communicates with individuals from diverse cultural backgrounds to assist them with understanding the process of applying to Valencia College’s credit and continuing education programs.
2. Fields inquiries by telephone, email, fax, or in person regarding Valencia’s credit and continuing education programs; supports the campus’ consultative approach by helping to assess student needs and to promote and offer additional programs/services; directs students and clients to online forms and information when applicable.
3. Assists students with completing the steps to enrollment in both credit and continuing education programs; communicates with students to determine their application and enrollment status.
4. Works with internal departments to resolve problems or issues with student application or enrollment processes; determines when a student has encountered deeper problems and refers case to the appropriate department.
5. Schedules appointments for prospective and current students to meet with the appropriate advisor/department.
6. Provides general reception services and answers questions about Valencia’s services, hours, programs and schedules, and/or directs them to the correct destination.
7. Assists with emailing, direct mail, and calling campaigns to prospective and/or current students for enrollment and retention; contributes to overall campus goals.
8. Performs data entry of prospective student information and documents interactions into the corresponding enrollment database.
9. Prepares and maintains departmental reports regarding student inquiries.
10. Performs general clerical activities such as filing, record keeping, and shredding documents.
11. Performs other related duties as assigned.

Qualifications

Drivers License Requirement

Drivers License Requirement

Drivers License Requirement Not Applicable

Required Qualifications

Required Minimum Education

Required Minimum Education High school diploma or general education degree (GED).

Required Field of Study

Other Required Qualifications

Required License/Certification

Preferred Qualifications

Preferred Education & Field of Study

Customer service experience in a face-to-face environment.

Preferred Type of Experience

Experience working with diverse students or customers.

Preferred Licenses/Certification

Knowledge, Skills and Abilities

Knowledge, Skills and Abilities

1. Skill in the use of a personal computer and general office software, including but not limited to MS Office and Outlook.
2. Ability to communicate effectively in a multilingual environment, interpersonally, orally and in writing, with supervisors, co-workers and customers.
3. Ability to provide superior customer service, conduct clear telephone conversations, and respond to complaints with tact and diplomacy.
4. Ability to coordinate multiple projects and tasks simultaneously in a very fast paced, ever-changing work environment.
5. Ability to provide initial assessment of student questions and concerns, and apply critical thinking.
6. Depending on the specific needs of the the audience served, proficiency in at least one language other than English.

Working Conditions

General Working Conditions

This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate. Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making. The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Job specific working conditions

Job Specific Designation

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

• Resume/Vita

Optional Documents

• Cover letter
• Veterans Preference Verification Documentation
• Reference Letter 1
• Reference Letter 2
• Reference Letter 3
• Other Documents