International Operations Trainer (Bilingual)

AIT Worldwide Logistics, Inc.; Itasca (IL); On-site; USD 73,660 - 110,500; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision plan

401(k)

Job summary

AIT Worldwide Logistics, Inc. is seeking an International Operations Trainer to develop and facilitate our corporate training program for global teammates. The role blends live instructor‑led courses with e-learning, ensuring engaging onboarding and ongoing development across products and processes.

The trainer will maintain content, mentor participants, and report outcomes through the LMS, fostering continuous improvement in onboarding and performance.

Qualifications

• 5+ years International Freight Forwarding experience (Required)
• High School Diploma required; Bachelor's degree preferred
• Proficient in CargoWise; CCO Certification or higher preferred
• Strong spoken and written English; Spanish proficiency required for global training environments
• Ability to train and mentor adults in live and virtual settings

Responsibilities

• Facilitate live instructor‑led courses, ~20 hours per week
• Develop and maintain training curriculum, content, and activities
• Coordinate onboarding and new hire training with hiring managers
• Manage LMS trainings and track engagement and outcomes
• Mentor participants and support ongoing development post-training
• Collaborate with SMEs and leaders to improve learning programs
• Maintain relationships across the organization and adhere to policies

Skills

Spanish proficiency

Public speaking

Training others

Communication skills

Mentoring

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

CargoWise

CCO Certification

Microsoft Office

Job description

Overview

The International Operations Trainer will assist in the development, and facilitation of our Corporate Operations Training Program. This role will train all operational teammates using a blend of live, instructor‑led courses with supplemental e-learning content offerings. They will be dedicated to ensuring a positive work environment for all our global teammates which includes providing a memorable onboarding experience complimented with ongoing engaging and innovative learning programs.

Responsibilities

• Facilitate the live, instructor‑led courses on a consistent and regular schedule each week (approx. 20 hours per week).
• Maintain proficient knowledge of AIT Operational Processes across all Products.
• Help to develop the live program curriculum, content, job aids & activities.
• Constant focus on continuous improvement: researching best practices, learning & development tools & methods, creative interactive activity ideas etc. Monitor and evaluate effectiveness of the Operational Onboarding Training Program through feedback and evaluation to continuously improve learning experience. Suggest adjustments to improve.
• Act as mentor to participants in each training program, ensuring their success not only during the program but in the days/weeks/months afterwards.
• Manage and report on virtual trainings in LMS, learning management system, which supplement the live instructor‑led trainings.
• This role will assist in assessing, communicating, and coordinating the new hire onboarding experience and provide feedback and suggestions to hiring managers for the continued teammate onboarding and development of their new teammate.
• Cultivate and maintain relationships with teammates, subject matter experts and leaders across the organization.
• Assist training team with other AIT Training Initiatives, as needed.
• Performs other duties as assigned.
• Complies with all policies and standards.
• The wage range for this position is $73,660.00–$110,500.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Qualifications

Education

High School Diploma (Required) and Bachelor's Degree (Preferred)

Experience

5+ years International Freight Forwarding experience (Required)

Knowledge, Skills, and Abilities

• Proficiency in CargoWise, CCO Certification or higher preferred
• Full professional proficiency in Spanish
• Experience training new employees a plus High
• Strong written and verbal communication skills; comfortable with speaking in front of a large group of people High
• Can drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention Medium
• Ability to effectively describe complicated ideas to different audiences (with different learning styles) Medium
• Patience working with new hires that all have different experience levels and learning abilities High
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Outlook Medium
• Analytical & process minded, able to break down complex concepts into easily digestible steps Medium
• Deadline focused, organized and able to prioritize multiple projects Medium
• Exceptional attendance record Medium
• Demonstrates a positive “can do” demeanor and has fun and gains energy from working with others. High

Licenses and Certifications

CargoWise, CCO Certification or higher (Preferred)

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.