Air Operations Agent II

AIT Worldwide Logistics; Eagan (MN); On-site; USD 34,715 - 49,042; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with company match

Tuition reimbursement

20 days of vacation

Paid parental leave

Pet insurance

Job summary

Join AIT Worldwide Logistics as an Air Operations Agent II in Eagan, Minnesota, where you will coordinate international freight forwarding shipments. You'll interact with customers to ensure their shipping requirements are satisfied and manage the entire shipment process including scheduling, documentation, and problem resolution.

This role requires a high school diploma, experience in freight forwarding, and knowledge of CargoWise. A strong customer service orientation and growth mindset are essential in a collaborative work environment.

In addition to competitive pay, benefits include health insurance, 401(k), tuition reimbursement, and vacation days.

Qualifications

• Team player who respects teammates and values collaboration.
• Ability to analyze numerical data and understand components.
• Intermediate knowledge of country regulations and AIT policies.

Responsibilities

• Coordinate day-to-day air import and export of shipments.
• Work with customers to qualify their shipping requirements.
• Track and communicate shipment delays and issues.

Skills

Customer service focus

Strong work ethic

Growth mindset

Organizational skills

Education

High school diploma or equivalent

2-4 Years Freight Forwarding experience preferred

Dangerous Goods Certification preferred

Certified CargoWise Specialist CCO required

Tools

CargoWise

MS Office

Job description

Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

Air Operations Agent II is responsible for coordinating the day-to-day air import and export of international freight forwarding shipments out of the USA and international transportation based upon customer requests.

Responsibilities

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operation to ensure the customer’s request is satisfied.
• Prepare profitable quotations accurately.
• Complete shipment process in Cargowise, including data entry, pickup/delivery scheduling, AES entry, airline bookings, routing, and operational milestone updates.
• Coordinate the day-to-day air import and export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, problems, and work to resolve customer issues.
• Responsible for all aspects of air import and export international operations such as customer service, data entry of shipments, operations and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Other duties and responsibilities will be assigned as business demands deem necessary.

The wage range for this position is $25.20-$35.60 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Qualifications

• A team player who works well with others – being respectful to our teammates is a Core Value.
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture.

Other Skills We Hope to See

• High school diploma or equivalent.
• 2-4 Years Freight Forwarding experience preferred.
• Dangerous Goods Certification preferred.
• Certified CargoWise Specialist CCO required.
• Advanced Knowledge of CargoWise.
• Advanced math & geography skills.
• Identify and resolve problems.
• Strong organizational and time management skills.
• Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
• Intermediate knowledge of freight movement, air vendors, air space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability.
• Intermediate knowledge of country regulations and AIT policies & procedures that minimize risks to the customer and company.
• Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.
• Basic to intermediate experience using MS Office.
• Applies acquired job skills and company policies and procedures to complete assigned tasks.
• Ability to read, comprehend and write routine correspondence.
• Ability to communicate and interact effectively with a variety of people; can effectively present information in one‑on‑one or small group settings.

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

Equal Opportunity Employer

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.