International Operations Agent I
AIT Worldwide Logistics, INC.
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Benefits offered by this job
Job summary
Qualifications
- Más de 2 años de experiencia en operaciones de exportación/importación.
- Conocimientos básicos de regulaciones IATA/NVOCC, FAA, TSA y regulación de AES.
- Capacidad para trabajar en un entorno de trabajo acelerado.
Responsibilities
- Trabajar con clientes para calificar sus requisitos de envío.
- Preparar cotizaciones rentables con precisión.
- Coordinar el día a día de la importación y/o exportación de productos.
Skills
Education
Tools
Job description
ID de empleo: 2025-6113
Categoría: Operaciones
Tipo de Posición: Regular a tiempo completo
AIT Worldwide Logistics es un Empleador Igualitario - M/F/Veteranos/Discapacitados. Si no puede aplicar en línea debido a una discapacidad, contacte a Recursos Humanos al 630-766-8300 ext 5218.
Además de la compensación base, el candidato puede ser elegible para bonificación basada en logros de métricas de desempeño de la posición. Se ofrecen los siguientes beneficios: Medico, Medicamentos recetados, Cuenta de Ahorro de Salud, Cuentas de Gastos Flexibles, Dental, Visión, Vida, AD&D, Discapacidad, Salud suplementaria, Soporte al Empleado, Licencia Parental Pagada, Seguro para Mascotas, 401(k) y Reembolso de Matrícula. Los empleados también pueden ser elegibles para 10 a 20 días de vacaciones (dependiendo de la antigüedad), 2 días personales, 1 día flotante, 5 días de enfermedad, 5 horas de voluntariado y 6 feriados corporativos (más Día de los Veteranos para Veteranos) anualmente.
El International Operations Agent I reportará directamente al Gerente de Operaciones dentro del departamento de Operaciones. Esta posición será responsable de controlar los envíos de transporte internacional hacia EE. UU. y México en todos los modos de transporte según la solicitud del cliente. Las responsabilidades diarias incluyen cotizar y enrutar fretes, rastrear embarques, solucionar problemas y superar desafíos operativos, así como asistir a ventas locales y oficinas globales con asuntos de exportación aérea y/o marítima. El enfoque principal es proporcionar un alto nivel de servicio al cliente excelente y de calidad a todos los clientes y proveedores.
- Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer's request is satisfied.
- Prepare profitable quotations accurately.
- Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
- Coordinate the day to day import and/or export of products, including reviewing orders and documents.
- Track and communicate all delays, damages, problems and work to resolve customer issues.
- Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
- Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
- Coordinate recovery/delivery schedules with various cartage agents and international partners.
- Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
- Ensure all customers' SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
- Ensure all shipments are properly billed within company guidelines and timelines.
- Process and comply with all requirements listed by regulatory agencies.
- Network with corresponding departments to ensure files are billed and posted prior to end of month.
- Continuous learning through required compliance training and certifications of software and/or regulations.
Education Qualifications
- High School Diploma degree or equivalent Required
- Bachelor's Degree degree or equivalent Preferred or
Experience Qualifications
- 2+ years Industry experience in export/import operations Required or
- 2+ years Working knowledge of Freight Forwarder International Operations including: Basic IATA/NVOCC, FAA, TSA, Export Regulations, AES and General CBP knowledge Required and
- 2+ years Ability to multi-task in a high volume, fast-paced working environment Preferred and
- 2+ years Ability to problem solving to resolutions meeting the customers' needs
Skills and Abilities
- Basic knowledge of ITAR, DG or TSA work experience/regulations (High proficiency)
- General Computer Skills (Medium proficiency)
Licenses and Certifications
- Cargo-wise within 1-1/2 Yrs Required
- Microsoft Office suite within 1-1/2 Yrs Required
Other Skills We Hope to See
- A team player who works well with others - being respectful to our teammates is a Core Value!
- A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
- Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
- Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
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