Aircraft On Ground Specialist

AIT Worldwide Logistics, Inc.; Chicago (IL); Sur place; MXN 360 000 - 540 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D

Résumé du poste

AIT Worldwide Logistics, Inc. is seeking an Aircraft on Ground (AOG) Specialist to oversee the accurate processing of AOG shipments globally, ensure top-tier customer service, and uphold data integrity across daily operations.

You will follow applicable laws and company policies while delivering reliable and timely solutions for critical air freight needs. The role involves coordinating with internal teams, air carrier partners, and customers, with a focus on speed, accuracy, and proactive

Qualifications

• High School degree or equivalent.
• Minimum one year of customer service experience.
• 1-3 years' experience in air freight industry preferred.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Cargowise experience a plus!
• Strong understanding of International Air freight a plus!

Responsabilités

• Maintain a well-organized desk and prioritize workload while coordinating with internal and external teammates.
• Ensure activities align with Operational Process Standards and company policies.
• Monitor KPI results and workflow effectiveness to maintain high service levels.
• Manage CargoWise workflows and daily tracker spreadsheets to ensure data integrity.
• Communicate freight status to customers and support in preparing quotes.
• Participate in team meetings and contribute to process improvements.

Connaissances

Customer service

Excel

Cargowise

International air freight

Communication

Problem solving

Team player

Formation

High School Degree

Outils

Cargowise

Description du poste

Sobre AIT

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.

AIT Ofrece

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position).

• Medical
• Prescription
• Health Savings Account
• Flexible Spending Accounts
• Dental
• Vision
• Life
• AD&D
• Disability
• Supplemental Health
• Employee Support
• Paid Parental Leave
• Pet Insurance
• 401(k)
• Tuition Reimbursement
• up to 10 to 20 days of vacation (depending on tenure)
• 2 personal days
• 1 floating holiday
• 5 sick days
• 5 volunteer hours
• 6 company holidays (plus Veterans Day for Veterans) annually

Introducción

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Resumen

The Aircraft on Ground (AOG) Specialist will ensure the accurate and timely processing of all Aircraft on Ground (AOG) shipments globally, maintain a maximum level of customer excellence through efficient timely execution of daily operations, and precise data integrity. Responsibility to ensure all applicable laws and regulations, as well as with all procedures and policies of the company are followed.

Responsabilidades

• Maintain a well-organized desk and understanding of expectations in order to effectively prioritize the workload while coordinating with internal and external teammates.
• Ensure all activities are completed within the guideline set forth in the Operational Process Standards and AIT's Policies.
• Monitor the effectiveness of their execution with KPI's, operational process assessments, and work flow monitors.
• Manage CargoWise work flows, daily tracker spreadsheet, and overall data integrity on a consistent basis to ensure the highest level of execution.
• Accurate and timely finances are to be maintained at all times.
• Partnering with the Accounting team to meet expectations.
• Agent will be intimately involved in the understanding of AIT's finances; Accounts Receivable, Account Payable, cost allocation, revenue recognition, etc.
• Develop and maintain customer profiles in a manner that creates efficient and accurate dissemination of customer expectations to any party with a need to know.
• Proactively keep their customer informed of the current status and activities associated to the business.
• Prioritize obtaining job related certifications incorporated in future development plans.
• Assist in mentoring/developing peers and seek out guidance from others within the organization for the benefit of both parties.
• Build and maintain strong partnerships with AIT's service providers and customers.
• Participate in creation of process improvements that can benefit owning process and team member's process.
• Participate in weekly and monthly team meetings, let your voice be heard!.
• Route freight with commercial airline providers, heavy cargo providers, with the possibility of hand carry and charters.
• Route, track and investigate shipping problems.
• Assist in preparing quotes over the phoneand via email.
• Communicate freight status to customers.
• Verify and update shipment information.
• Other duties and responsibilities will be assigned as business demands deem necessary.

Calificaciones

• High School Degree or equivalent
• Minimum one year of customer service experience
• 1-3 years' experience in air freight industry preferred
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Cargowise experience a plus!
• Strong understanding of International Air freight a plus!
• Problem solving abilities
• Excellent communication skills verbally and written to
• White Glove customer service to all customers both internally and externally
• Team player—strong sense of trust and cooperation amongst teammates
• High attention to detail and organization skill