Air Export Operations Agent III

AIT Worldwide Logistics, INC.; Itasca (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

401(k)

Tuition Reimbursement

Paid parental leave

Job summary

AIT Worldwide Logistics, INC. is seeking an Air Export Operations Agent III to manage air export operations and ensure timely delivery. Candidates should have a strong focus on customer service, teamwork, and accountability, with a minimum of 4 years in freight forwarding. The role requires proficiency in CargoWise and MS Office, and certifications such as Dangerous Goods Certification and Certified CargoWise Specialist are preferred. The position offers various benefits including medical insurance and paid leave.

Qualifications

• 4-6 years freight forwarding experience preferred.
• Dangerous Goods Certification preferred.
• Certified CargoWise Specialist CCO required.

Responsibilities

• Receive and validate customer order.
• Identify best routing/transit option per customer request.
• Track and confirm flight departure and update system milestone.

Skills

Team player

Customer service focus

Strong work ethic

Growth mindset

Education

Associate’s Degree or equivalent

Tools

CargoWise

MS Office

Job description

Air Export Operations Agent III

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high‑tech, industrial, life sciences and marine. With scalable, user‑friendly technology, AIT’s flexible business model customizes door‑to‑door deliveries via sea, air, ground and rail on time and on budget.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources.

In addition to base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics. Benefits include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. Teammates may be eligible for up to 10–20 days of vacation, 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

Responsibilities

• Receive and validate customer order (Cargowise Org, Credit, Export POA, Restricted Commodities, Cargo Value, Embargoes/Sanctions, Additional Services, Documentation Requirements, Incoterms)
• Identify best routing / transit option per customer request/SOP
• Anticipate and secure quotation from vendors for all potential order costs
• Issue customer or overseas office/agent quotation & confirm acceptance
• Perform TSA Known Shipper Check
• Secure booking from Airline
• Dispatch inland carriage with subcontractor if applicable
• Accrue for all costs in CargoWise and perform initial profitability check
• Issue customer booking confirmation
• Confirm timely delivery/receipt of cargo and update system milestone
• Receive and validate customer documents
• Ensure receipt of AES Data elements in writing from USPPI (if applicable)
• File AES according to USPPI instructions (if applicable)
• Receive and validate master air waybill
• Track and confirm flight departure and update system milestone
• Issue AIT House air waybill according to customer & destination requirements
• Upload all documents to edocs in CargoWise
• Send Pre Alert to overseas office/agent
• Confirm final costs, ensuring all are accrued and final profitability check complete
• Issue Invoice to customer/overseas office as required
• Distribute documents as per shipper requirement / SOP
• Manage customer reporting and/or additional system milestones as required

Qualifications

• A team player who works well with others – respectful to teammates is a Core Value
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset – passionate about your craft, always looking for ways to improve yourself and the company, open to change and doing things differently
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills We Hope to See

• Associate’s Degree or equivalent
• 4‑6 years freight forwarding experience preferred
• Dangerous Goods Certification preferred
• Certified CargoWise Specialist CCO required
• Certified CargoWise Specialist, CCS preferred
• Proficiency with CargoWise
• Advanced math and geography skills
• Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions
• Ability to recommend solutions to common problems
• Strong organizational and time management skills
• Advanced knowledge of freight movement, air vendors, air space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability
• Intermediate knowledge of country regulations and AIT policies & procedures that minimize risks to the customer and company
• Ability to perform arithmetic using units of currency, weight, volume, and distance measurements
• Proficiency with MS Office
• Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
• Read, analyze, and interpret complex procedures/regulations and write correspondence and procedural documents
• Ability to communicate and interact effectively with a variety of people; can effectively present information in large group settings
• Responds promptly and professionally to customer needs and solicits feedback to improve performance