International Operation Specialist

Seko Worldwide LLC; San Francisco (CA); Hybrid; USD 66,000 - 94,000; Full time

Benefits offered by this job

Health benefits

401k

Paid time off

Flexible spending accounts

Job summary

SEKO Worldwide is seeking an Operations Coordinator in San Francisco to support import/export shipments, coordinate pickups, quotes, and destination services across global offices.

You will communicate with customers by phone, email, and portal; track shipments, prepare documents (MAWB, manifest, SED), and work with brokerage for customs clearance while coordinating with carriers to optimize routing.

Qualifications

• High School Diploma or GED required.
• 2–5 years related experience.
• None preferred.

Responsibilities

• Communicates with customers via phone, email, and web portal.
• Manages time-specific pickups and best import routing by Ocean and Air.
• Quotes and routes for import shipments with overseas offices.
• Collates export documents and coordinates with brokerage for customs clearance.
• Tracks shipments and provides updates to customers.
• Books shipments with carriers and runs monthly gateway/lane reports.

Skills

Communications skills

Time management

Attention to detail

Multi-tasking

Microsoft Office

Education

High School Diploma

Tools

MS Office

Job description

Job Description: About SEKO SEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation throughout the world as an innovative and flexible provider of first-class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions, which provide a seamless flow of information and give our growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, our unique shareholder management model enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level.

KEY ACCOUNTABILITIES INCLUDE:

• Communicates with customers via phone, email, and company web portal.
• Manages time specific pickups and provides best import routing by Ocean and Air.
• Manages breakbulk operations for import shipments.
• This includes working with overseas offices to quote, route, handling destination services.
• It also includes collating export documents and turning them over to our brokerage department for customs clearance.
• Handles operations system data entry and interacts with customer web portal communications.
• Tracks all shipments and provides updates for customers.
• Provide a monthly service departure schedule.
• Close out consolidations.
• Send daily agent settlements per consolidation (invoicing).
• Monitor and relay discrepancies to the field and overseas.
• Assist stations with Import documentation, review/advise as needed.
• Assist stations and sales with all air import quotes.
• Keep sales abreast of any major lane developments.
• Build pallets when necessary to maximize space while reducing costs.
• Produce all necessary documents for overseas and U.S. Customs, including Mawb, manifest, SED, labels etc.
• Act as the last line of defense to ensure all documentation is provided by origins.
• Ensure all origins freight and documents are ready for carriage.
• Rate and enter costs against master job.
• Book all shipments with carriers.
• Research and respond to any foreign agent requests.
• Determine routings for overseas and origins.
• Run monthly reports i.e., gateway, carrier performance, lane analysis, etc…
• Maintain an orderly workplace.
• Comply with SEKO’s C-TPAT Security Profile.
• Expected to uphold SEKO’s Core Values: respect, customer focus, integrity, teamwork and work hard, play hard Participate in the development of a safe and healthy workplace.
• Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures.
• Co-operate with management in its fulfilment of its legislative obligations.
• Other duties as assigned by management.

REQUIREMENTS

• Excellent Communications Skills and Strong Sense of Urgency.
• Ability to prioritize heavy workloads.
• Excellent time management skills and ability to multi-task and prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office, with aptitude to learn new software and systems.

EDUCATION & EXPERIENCE

• Minimum: High School Diploma or GED required.
• 2-5 years related experience.
• Preferred: None

SPECIALIST CERTIFICATIONS

• None

Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation The base salary compensation range being offer for this role is $65,500 - $93,600 USD per year.

This role is also eligible for an annual incentive bonus.

SEKO Logistics is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Benefits Designed with You in Mind: At SEKO Logistics, we are committed to supporting your well-being, professional growth, and financial stability (eligibility requirements apply). Our comprehensive benefits package includes:

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account (IL only), Flexible Spendings Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Accident, Critical Illness and hospital indemnity program, Life Insurance, AD&D, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
• Retirement Benefits: Contributory Savings Plan (401k).

SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

SEKO is a client centric company, so it's essential that all of our employees have a customer service ethic which drives everything they do, on top of their individual skill sets.

SEKO'S CORE VALUES

• Respect - for ourselves, all others, and our community
• Client Focus - we are in business to serve our internal and external clients, and to satisfy their needs
• Integrity - no compromise, hold self accountable for actions
• Teamwork - we need to really work together
• Fun - work hard, play hard

We have many positions available around the world - including Business Development Executives, Systems Administrators, Operations Coordinators and many others.