International Freight Specialist

eShipping; United States; Hybrid; USD 55,000 - 75,000; Full time

Job summary

eShipping is seeking an International Freight Specialist to ensure the timely movement of international ocean and air freight while delivering exceptional customer service. The role involves coordinating bookings, documentation, and compliance across US and international requirements.

The position offers a hybrid work schedule within the Kansas City metro area, with potential for remote work for non-KC candidates.

Qualifications

• High school diploma or equivalent required.
• Industry experience preferred but not necessary.
• Excellent customer service and communication skills essential.

Responsibilities

• Coordinate import/export bookings with airlines and ocean carriers.
• Initiate pickups and deliveries with agents and drayage companies.
• Process documentation including air waybills and customs documents.
• Liaise with brokers, agents, and terminal operators to ensure smooth movement.
• Maintain compliance with regulations and internal policies.
• Support billing and department metrics as directed by supervisor.

Skills

Independent worker

Excellent communication

Time management

Written communication

Problem solving

Detail oriented

Excel proficiency

Education

High school diploma or equivalent

Job description

eShipping is a logistics and transportation management company headquartered in Kansas City, MO. We strive to provide best-in-class service to our customers through comprehensive logistics solutions that span domestic and international transportation management, warehousing, distribution, technology, business intelligence and financial services. At our core, we are a people-development company and operate under a service-oriented mission and set of core values that inspire every business decision and every daily interaction. If you're interested in joining this special team or learning more about our growing company visit https://eshipping.biz/.

Position Summary

The International Freight Specialist ensures the proper and timely movement of international ocean and/or air freight and information, while complying with internal and external requirements and providing exceptional customer service.

Essential Duties and Responsibilities

Duties include but are not limited to the following:

• Coordinate the routing of import and export bookings with airlines and ocean carriers
• Initiate pick-ups and deliveries to authorized agents, carriers, and drayage companies
• Prepare, handle, and process documentation including house and master air waybills, commercial documents, and customs/regulatory documents
• Act as a liaison with custom brokers and agents, along with ocean and air terminal operators
• Communicate effectively and timely with customers, carriers, foreign agents, and co-workers through high volume of emails and phone calls
• Maintain compliance standards at all times including internal policies and procedures, external government regulations, and customer requirements
• Billing Screen Preparation
• Obtain CW Specialist Certificate
• Maintain Department/Mode Volume Metrics as designed by supervisor/manager
• Base knowledge of international portal
• Other administrative duties as assigned

Specific Department Responsibilities

• Maintain knowledge and awareness of applicable US and international ocean and air import and export laws and regulations

Required Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently while balancing appropriate collaboration with leadership oversight
• Ability to effectively interact with other employees of the organization
• Excellent customer service, time management, and prioritization skills
• Excellent oral and written communication skills in person and via phone
• Ability to understand, interpret, and explain complex and abstract Solutions issues and respond appropriately
• Able to utilize sound, independent judgment and make responsible decisions and recommendations
• Excellent follow-through and detail orientation
• Able to effectively utilize computer programs including Word and Excel and agency management system

Minimum Education and Experience

• High school diploma or equivalent
• Industry experience preferred but not necessary

Work Location

This position offers a hybrid work schedule for candidates located in the Kansas City metro area. Candidates located outside the Kansas City metro area may work fully remote.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.

• Physical Demands: While performing the duties of this job, the employee is regularly required to remain in a stationary position for at least 50% of the time. The employee needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The general level of physical activity would be defined as sedentary. The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings.
• Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and complex information, ideas, and information. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. The employee must use problem-solving skills to formulate and apply appropriate courses of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more complex quantitative calculations.
• Work Environment: While performing the duties of this job, the employee is inside a central heat and air-conditioned office building. The noise level in the work environment is minimal.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee. Duties, responsibilities, and activities may change at any time with or without notice.

eShipping LLC is an equal opportunity employer.