International Education Program Manager (Hybrid)

Sigma Gamma Rho Sorority, Inc; Flint (MI); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Generous time off

Health insurance

Tuition support for staff

Job summary

University of Michigan Flint is seeking an International Education Program Manager (Hybrid) to support international student success, immigration compliance, and global engagement initiatives. The role includes program development, DS0/ARO duties, and strategic communications for students, scholars, and prospective students.

Responsibilities cover program management, immigration advising, and outreach with campus partners.

Qualifications

• Bachelor's degree.
• Three or more years of experience developing and implementing student development and engagement programs in an educational setting.
• May require some evening and weekend hours.

Responsibilities

• Develop tailored resources that support international students' transition, engagement, retention, belonging, and overall success.
• Serve as a liaison between the Center for Global Engagement and other campus units to connect international students with vital campus resources.
• Develop and administer programs that foster leadership skills, intercultural communication, global awareness, and career-ready competencies through workshops, mentoring, student organizations, campus engagement, and experiential learning opportunities.
• Track student retention, engagement, satisfaction, and success outcomes; use data and feedback to improve international student services, programs, and policies.
• Plan and coordinate new student orientation, welcome events, and cultural integration workshops.
• Assist with Education Abroad pre-departure orientation.
• Support and advise international student organizations and peer mentoring programs, empowering student leaders to drive broader campus engagement.
• Coordinate the international living-learning community in collaboration with Housing and Residential Life, serving as the primary liaison for programming alignment.
• Educate students on institutional and program policies, procedures, and community resources.
• Provide support with developing alumni engagement activities.
• Market and promote the Center for Global Engagement initiatives and programs.
• Issue I-20 and provide fundamental immigration advising to F-1 and J-1 students, scholars, and their dependents.
• Guide students through CPT, OPT, and STEM OPT, utilizing institutional workflows and platforms.
• Maintain accurate advising records and collaborate with Registrar, HR, Payroll to streamline compliance tracking.
• Support and monitor international student health insurance enrollment, compliance, and communication.
• Develop and implement communication plans that deliver timely information to international students from pre-arrival through graduation.
• Utilize Sunapsis and campus tools to track inquiries and send reminders.
• Curate digital content and branding for newsletters, website updates, and social media.
• Assist with Education Abroad program marketing and promotion.
• Execute communication plans for recruitment to improve enrollment yield.

Skills

Program management

Student engagement

Immigration compliance

Higher education knowledge

Sunapsis

SEVIS

Terra Dotta

Education

Bachelor's degree

Tools

Banner

Sunapsis

SEVIS

Terra Dotta

Job description

# International Education Program Manager (Hybrid)University of MichiganFlint, MIFull-TimeSep 30, 2026Education## Job Description## How to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter must include examples of how your past work experience is applicable to this position.## Job SummaryReporting directly to the Director, the International Education Program Manager supports the Center for Global Engagement by advancing international student success, immigration compliance, and global engagement initiatives. This position develops programs and resources that foster international students transition, belonging, retention, and overall success; provides foundational F-1 and J-1 immigration advising and compliance support; and leads strategic communications and outreach efforts for international students, scholars, and prospective students. The role also collaborates closely with campus partners to strengthen student support services, promote education abroad opportunities, and enhance comprehensive internationalization across the institution.This is a full-time 40 hours per week (100%) position.## Responsibilities\\***Program Management & Student Success (50%)*** Develop tailored resources that support international students transition, engagement, retention, belonging, and overall success.* Serve as a liaison between the Center for Global Engagement and other campus units to connect international students with vital campus resources.* In collaboration with campus units and community organizations, develop and administer programs that foster leadership skills, intercultural communication, global awareness, and career-ready competencies through workshops, mentoring, student organizations, campus engagement, and experiential learning opportunities.* Track student retention, engagement, satisfaction, and success outcomes; use data and feedback to improve international student services, programs, and policies.* Plan and coordinate new student orientation, welcome events, and cultural integration workshops.* Assist with Education Abroad pre-departure orientation.* Support and advise international student organizations and peer mentoring programs, empowering student leaders to drive broader campus engagement.* Coordinate the international living-learning community in collaboration with Housing and Residential Life, serving as the primary liaison for programming alignment.* Educate students on institutional and program policies, procedures, and community resources.* Provide support with developing alumni engagement activities.* Market and promote the Center for Global Engagement initiatives and programs.**Immigration Advising & Compliance (30%)*** Serve as a Designated School Official (DSO) and Alternate Responsible Officer (ARO).* Issue I-20 and provide fundamental immigration advising to F-1 and J-1 students, scholars, and their dependents.* Guide students through employment and practical training options (such as CPT, OPT, and STEM OPT), utilizing established institutional workflows and technical platforms (e.g., Sunapsis).* Maintain accurate advising records and collaborate with administrative offices (Registrar, HR, Payroll) to streamline compliance tracking.* Support and monitor international student health insurance enrollment, compliance, and communication.**Communications & Outreach (20%)*** Develop and implement communication plans that deliver timely, relevant information to international students from pre-arrival through graduation.* Utilize Sunapsis and existing campus communication tools to track student inquiries and send critical timeline reminders.* Curate and maintain culturally responsive digital content and branding standards for newsletters, website updates, and social media channels.* Assist with the Education Abroad program marketing and promotion.* Execute communication plans for the recruitment funnel to engage prospective international students and improve enrollment yield.**Other Responsibilities as Assigned**## Required Qualifications\\** Bachelor's degree.* Three or more years of experience developing and implementing student development and engagement programs in an educational setting.* May require some evening and weekend hours.## Desired Qualifications\\** Two years of professional experience in a higher education setting.* Knowledge of University policies, rules, and administrative procedures relating to international student success and education abroad admission.* Experience with Banner, Sunapsis, SEVIS, and Terra Dotta.## Why Work at U-M Flint?In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.Benefits include:* Generous time off* A retirement plan that provides two-for-one matching contributions after 12 months of eligible service with immediate vesting.* Many choices for comprehensive health insurance* Life insurance* Long-term disability coverage* Flexible spending accounts for healthcare and dependent care expenses.Eligibility for benefits based on your job group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility from the UM Human Resources Benefits and Wellness webpage.UM-Flint offers tuition support for eligible UM-Flint staff members. In addition, UM-Flint offers dependent tuition support (DTS) for qualified dependents of faculty and staff from all UM campuses. Information can be found at: https://www.umflint.edu/hr/benefits/.Information about our vision, mission and values can be found at: https://www.umflint.edu/chancellor/leadership-mission-vision/## Modes of Work**Hybrid:**The work requirements allow both onsite and offsite work and an employee has an expected recurring onsite presence. On occasion, the employee may be required and must be available to work onsite more frequently if necessitated by unit leadership or their designee and/or the job requirements.Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes here.## Work LocationsThe primary work location for this position is 219 University Center, on the Flint Campus.## Union AffiliationThis position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.## Background ScreeningThe University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.## Application DeadlineJob openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.## U-M EEO StatementThe University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.### About University of MichiganWhy Work at Michigan?Being part of something greater, of serving a larger mission of discovery and care — that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.Workplace CultureThe University of Michigan is committed to establishing, supporting and maintaining a culture where all members of the U-M community feel safe and supported.Our Values* Values guide our choices and actions. From how we hire and promote, make decisions, educate, conduct research, provide care, and treat one another. We strive to ensure the following values reflect who we are and what we stand for.* Integrity - We act with honesty and take responsibility for our actions.* Respect - We act in a way that acknowledges the humanity and contributions of each individual.* Inclusion- We create an environment where all can participate, are invited to contribute, and have a sense of belonging.* Equity - We create conditions that provide everyone an opportunity to thrive.* Diversity - We welcome, acknowledge and appreciate our similarities and differences.* Innovation - We promote creativity and curiosity to tackle challenges and inspire new ideas.More about Working at U-M* Our commitment to campus culture* Our commitment to faculty and staff well-being* Our commitment to employee engagement