International Education Program Manager (Hybrid)

University of Michigan; Flint (MI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

University of Michigan Flint seeks an International Education Program Manager to support international student success, immigration compliance, and global engagement initiatives. The role includes program development, DSO/ARO duties, and strategic communications for students, scholars, and prospective learners.

Hybrid, full-time position at the Flint campus with collaboration across campus partners to enhance onboarding, retention, and education abroad opportunities.

Qualifications

• Bachelor's degree required.
• 3+ years creating and running student development programs.
• U.S. Citizens or lawful permanent residents required.
• Evening and weekend hours may be required.

Responsibilities

• Develop and coordinate programs supporting international student success and retention.
• Serve as DSO/ARO and advise on immigration processes (F-1/J-1, CPT/OPT).
• Collaborate with campus units and partners to promote education abroad and internationalization.
• Create and execute communications plans for international students from pre-arrival to graduation.

Skills

Communication

Program management

Intercultural competence

Team collaboration

Education

Bachelor's degree

Tools

Banner

Sunapsis

SEVIS

Terra Dotta

Job description

Job Summary

Reporting directly to the Director, the International Education Program Manager supports the Center for Global Engagement by advancing international student success, immigration compliance, and global engagement initiatives. This position develops programs and resources that foster international students transition, belonging, retention, and overall success; provides foundational F-1 and J-1 immigration advising and compliance support; and leads strategic communications and outreach efforts for international students, scholars, and prospective students. The role also collaborates closely with campus partners to strengthen student support services, promote education abroad opportunities, and enhance comprehensive internationalization across the institution.

This is a full-time 40 hours per week (100%) position.

Responsibilities*

Program Management & Student Success (50%)

• Develop tailored resources that support international students transition, engagement, retention, belonging, and overall success.
• Serve as a liaison between the Center for Global Engagement and other campus units to connect international students with vital campus resources.
• In collaboration with campus units and community organizations, develop and administer programs that foster leadership skills, intercultural communication, global awareness, and career-ready competencies through workshops, mentoring, student organizations, campus engagement, and experiential learning opportunities.
• Track student retention, engagement, satisfaction, and success outcomes; use data and feedback to improve international student services, programs, and policies.
• Plan and coordinate new student orientation, welcome events, and cultural integration workshops.
• Assist with Education Abroad pre-departure orientation.
• Support and advise international student organizations and peer mentoring programs, empowering student leaders to drive broader campus engagement.
• Coordinate the international living-learning community in collaboration with Housing and Residential Life, serving as the primary liaison for programming alignment.
• Educate students on institutional and program policies, procedures, and community resources.
• Provide support with developing alumni engagement activities.
• Market and promote the Center for Global Engagement initiatives and programs.

Immigration Advising & Compliance (30%)

• Serve as a Designated School Official (DSO) and Alternate Responsible Officer (ARO).
• Issue I-20 and provide fundamental immigration advising to F-1 and J-1 students, scholars, and their dependents.
• Guide students through employment and practical training options (such as CPT, OPT, and STEM OPT), utilizing established institutional workflows and technical platforms (e.g., Sunapsis).
• Maintain accurate advising records and collaborate with administrative offices (Registrar, HR, Payroll) to streamline compliance tracking.
• Support and monitor international student health insurance enrollment, compliance, and communication.

Communications & Outreach (20%)

• Develop and implement communication plans that deliver timely, relevant information to international students from pre-arrival through graduation.
• Utilize Sunapsis and existing campus communication tools to track student inquiries and send critical timeline reminders.
• Curate and maintain culturally responsive digital content and branding standards for newsletters, website updates, and social media channels.
• Assist with the Education Abroad program marketing and promotion.
• Execute communication plans for the recruitment funnel to engage prospective international students and improve enrollment yield.

Required Qualifications*

• Bachelor's degree
• Three or more years of experience developing and implementing student development and engagement programs in an educational setting.
• To comply with Homeland Security regulations, applicants must be U.S. Citizens or lawful permanent residents.
• May require some evening and weekend hours.

Desired Qualifications*

• Two years of professional experience in a higher education setting.
• Knowledge of University policies, rules, and administrative procedures relating to international student success and education abroad admission.
• Experience with Banner, Sunapsis, SEVIS, and Terra Dotta.

Why Work at U-M Flint?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.

Benefits Include

• Generous time off
• A retirement plan that provides two-for-one matching contributions after 12 months of eligible service with immediate vesting.
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses.

Eligibility for benefits based on your job group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility from the UM Human Resources Benefits and Wellness webpage.

UM-Flint offers tuition support for eligible UM-Flint staff members. In addition, UM-Flint offers dependent tuition support (DTS) for qualified dependents of faculty and staff from all UM campuses. Information can be found at: https://www.umflint.edu/hr/benefits/.

Information about our vision, mission and values can be found at: https://www.umflint.edu/chancellor/leadership-mission-vision/.

Modes of Work

Hybrid

The work requirements allow both onsite and offsite work and an employee has an expected recurring onsite presence. On occasion, the employee may be required and must be available to work onsite more frequently if necessitated by unit leadership or their designee and/or the job requirements.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes here.

Work Locations

The primary work location for this position is 219 University Center, on the Flint Campus.

Union Affiliation

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.