Operations Manager

World Courier; Millbrae (CA); On-site; USD 94,000 - 187,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Job summary

World Courier is seeking a senior HR and operations leader to manage recruiting, training, and compliance for our Millbrae facility. The role oversees local procedures, performance reviews, and cross-functional collaboration to support global logistics and cold-chain services.

You will work onsite with a focus on developing staff, maintaining quality standards, and aligning operations with regulatory requirements in a fast-paced biopharmaceutical context.

Qualifications

• Requires a four-year bachelor's degree or equivalent.
• 5+ years directly related and progressively responsible experience, including 2+ years at a supervisory level.
• Professional and approachable demeanor; strong communication and organizational skills.

Responsibilities

• Recruiting, hiring and maintaining talented human resources.
• Developing new employees and overseeing training including timely recurrent training.
• Ensuring compliance with SOPs and good business practices.
• Developing local operational procedures and policies to ensure quality.
• Quarterly review of processes and workflows.
• Collaborating with managers to develop business strategies and support growth.
• Managing shipments in transit and ensuring proper handling at the station.
• Ensuring cold chain requirements are met and equipment qualification.
• Compliance with FAA, TSA, FDA and other regulations.
• Performance reviews and succession planning for direct reports.
• Quarterly compensation reviews for direct reports.

Skills

Professional demeanor

Interpersonal communication

Organization & time management

Leadership / supervision

Hazmat awareness/certification

Education

Bachelor's degree

Job description

• Meeting company reporting deadline.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Location

This position is located onsite at our facility in Millbrae, CA. There is no option for remote or hybrid work.

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.

World Courier is a provider of premium logistics services and the leading global specialty supplier of transportation, storage and distribution services for multinational biopharmaceutical clinical trials. With more than 2,500 employees in more than 50 countries, we combine our global reach with a local presence.

• Recruiting, Hiring and maintaining talented human resources.
• Developing new employees and overseeing the training of staff in handling procedures including timely recurrent training to meet the developing needs of our business.
• Ensuring compliance with all relevant SOP’s and good business practices.
• Developing local operational procedures and policies that ensure quality within the organization.
• Quarterly review of processes and workflows.
• Collaborating, both nationally and globally, with other managers to develop business strategies, resolve issues and support growth
• Delegation of responsibilities to ensure all shipments in transit through the station are properly managed.
• Monitoring station activity, identifying needs for resources, managing station costs and ensuring quality objectives are maintained.
• Ensuring that critical cold chain requirements are met. Qualifying and maintaining equipment that supports our business.
• Complying with FAA, TSA, FDA and other regulations that impact our organization.
• Troubleshooting and problem management ( Agent relations, CAPA assessments & root causes, etc.).
• Conducting performance reviews and evaluations with the goal of assessing employee performance and identifying areas for professional development (Succession planning for direct reports).
• Quarterly Compensation reviews for direct reports.
• Fostering a cooperative and harmonious workplace while preserving high employee morale (Team recognition, True Blues, celebrate Team wins).
• Managing office expenses.
• Meeting company reporting deadline.
• KPI Review.
• Maintaining local vendor relationships and ensuring quality standards (Review contracts with vendors/carries/agents and drive rate negotiations/cost saving opportunities).
• Understanding and implementing new technology to increase performance and productivity.

Education And Experience

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, human resources or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education.
• Requires 5+ years directly related and progressively responsible experience, including 2+ years at a supervisory level.

Minimum Skills And Abilities

• Professional manner and sense of urgency.
• Excellent interpersonal and communication skills.
• Strong organizational and time management skills.
• Exceptional work ethic and team leader.
• Professional and approachable demeanor.
• Full understanding of Cold Chain Management.
• Training, Onboarding/Offboarding of associates.
• Environmental Health & Safety awareness.
• Security and Access Control Awareness.
• Natural disasters response plans and awareness.
• HAZMAT Certification (or understanding thereof).

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Salary Range*

$93,500 - 187,000

• This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies: World Courier Inc