International Accounts Specialist

Default Brand; Town of Arcadia (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Employee Assistance Program

Paid vacation & holidays

Birthday off

Employee discount on home furnishings

Professional development

401(k) and Profit Sharing

Life Insurance

Job summary

Ashley Furniture in Wisconsin is seeking an Export Account Specialist to deliver excellent service to international customers and build strong, lasting relationships. You will educate customers on the benefits of doing business with us and maintain an open, accessible communication route for the free flow of information.

You will coordinate orders with Marketing, Customers, Credit, warehouses, and overseas manufacturers to ensure timely delivery.

Qualifications

• Associate degree in International Business or related field, or equivalent work experience.
• 1 year of Office Support or Customer Service experience.

Responsibilities

• Provide excellent service to international customers and build strong relationships.
• Coordinate customer orders with Marketing, Customers, Credit, warehouses and overseas manufacturers to ensure on-time delivery.
• Handle customer inquiries and troubleshoot issues to maintain satisfaction while supporting company goals.

Skills

Customer service

Communication

Education

Associate Degree in International Business or business-related field

Job description

Are you a customer centric individual looking for a growth-focused company? Do you have a passion and drive to continuously improve processes, procedures and employees in order to meet operational excellence? Do you want to take that passion and work for a World-Class organization?

Since 1945, our teamwork, systems and desire to continuously improve demonstrates a company whose passion is put into every action.

Export Account Specialist

What Will You Do?

You will be responsible for providing excellent service to our international customers by using their expertise to build strong, healthy relationships with customers, educating them of all benefits of doing business with the organization and creating an open and accessible communication route for free flow of information.Coordinate the customer orders with Marketing Specialists, Customers, Credit Department, warehouses, and overseas manufacturers to ensure timely delivery according to customer request dates.Spend a majority of the workday handling customer requests, questions or concerns and troubleshooting to solve problems to ensure customer satisfaction while keeping the goals of the company in mind.

What Do You Need?

• Associate Degree in International Business or business-related field, or equivalent work experience, Required
• 1 year of Office Support or Customer Service-related field, Required

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Vacation, Holidays, and Your Birthday off
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Ashley Wellness Centers (location specific) and Medical Tourism
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values

• Honesty & Integrity
• Continuous Improvement/Operational Excellence
• Dirty Fingernail
• Growth Focused

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.