Customer Service Representative

Default Brand; Grapevine (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Dental/Vision insurance

Employee discount

Life insurance

Disability insurance

Flexible spending account

401K

Paid time off

Job summary

Ashley Furniture is seeking a Customer Service Representative to be the front-line ambassador, delivering exceptional service and supporting store operations. You will greet customers, assist with office functions, and help maintain customer relationships to drive retail success.

Responsibilities include processing sales orders, managing accounts, handling cash, resolving customer issues, and collaborating with team members using POS and retail software.

Qualifications

• Legally allowed to work in the US.
• High school diploma or equivalent.
• 1 year of customer service, office, and/or administrative experience preferred.
• Proficient with Microsoft Office and store systems.

Responsibilities

• Front Desk & Customer Service: greet customers warmly and handle in-person, phone, and email inquiries.
• Sales Order Support: process orders with proper approvals and documentation.
• Customer Account Management: manage credit applications and financing arrangements.
• Cash Handling & Financial Procedures: follow cash handling procedures and reconcile transactions.
• Customer Issue Resolution: address inquiries, escalate when needed, and follow up for resolution.
• Audit & Compliance Assistance: support audits and verify paperwork accuracy.
• Reporting & Documentation: maintain records and file sales and office paperwork.
• Team Collaboration: work with sales, merchandising, and store staff for seamless service.
• Technology & Systems: use POS, retail software, and Office suite to perform duties.
• Complete additional tasks as assigned.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Point-of-Sale systems

Retail management software

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Purpose at Ashley:

The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations whileassistingwith various office functions. The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success.

What You'll Do

• Front Desk & Customer Service : Greet all customers in a warm, professional mannerrepresentingAshley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Sales Order Support:Assistwith processing sales orders accurately and efficiently, ensuring all required documentation iscomplete,and proper approvals are obtained beforefinalizingtransactions.
• Customer Account Management: Process customer credit applications,assistwith financing arrangements, andmaintainaccuratecustomer account information in retail management systems.
• Cash Handling & Financial Procedures : Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management asappropriate whilefollowing up to ensure resolution.
• Audit & Compliance Assistance : Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation: Maintainaccuraterecords, prepare routine reports, and ensure all sales and office paperworkisproperly completed and filed according to company standards.
• Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
• Technology & Systems: Utilizepoint-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete any additional tasks as assigned by management

What You Bring

• Legally authorized to work in the US.
• At least 18 years old
• High school diploma or equivalent
• Knowledgeable Microsoft Office Suite and system transactions
• 1 year of customer service, office, and/or administrative experience, preferred
• Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities-various shifts
• Thrive in a team environment

What's In It for You:

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:

• Extended health, dental benefits, and vision insurance
• Employee Discount from 10% - 30%
• Life/Disability Insurance
• Flex Spending Account
• 401K
• Paid Time off

Ashley values its diversity and is proud to be an equal opportunity employer.All employment decisions are madeon the basis ofan individual's skills, qualifications, merit, and businessneeds.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.