Customer Relationship Account Specialist

Ashley Furniture Industries, LLC; Town of Arcadia (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, Vision, Employee Asss.

Paid Time Off

Generous Employee Discount

Professional Development Opportunities

Tuition Assistance

Ashley Wellness Centers

401(k) and Profit Sharing

Life Insurance

Job summary

Ashley Furniture Industries in Arcadia, WI is seeking a Customer Relationship Account Specialist to deliver outstanding service and build lasting customer connections. This on-site role partners with sales, supply chain, credit, transportation, and distribution to ensure smooth order processing and delivery.

The ideal candidate has at least one year of sales or customer service experience, strong communication skills, and proficiency with Microsoft Office and PowerBI.

Qualifications

• High school diploma or equivalent
• Minimum one year of sales or customer service experience
• Strong verbal and written communication with diverse backgrounds
• Proficiency in Microsoft Office and online tools like PowerBI
• Experience with AI platforms such as CoPilot/ChatGPT

Responsibilities

• Provide outstanding customer support via phone and email
• Collaborate with sales, supply chain, credit, transportation, and distribution
• Address customer concerns with proactive problem-solving
• Maintain accurate records of customer interactions for improvement
• Advocate for customers to ensure they feel heard and supported

Skills

Verbal & written communication

Multitasking

Team collaboration

Education

High school diploma

Tools

PowerBI

Microsoft Office

CRM systems

CoPilot/ChatGPT

Job description

Customer Relationship Account Specialist

Job Category: Customer Service & Sales

Requisition Number: CUSTO024703

• Posted : October 15, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Arcadia, WI 54612, USA

Description

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.

Summary:

We're seeking a Customer Experience Account Specialist who is passionate about creating positive experiences and building meaningful connections with our customers. Join our inclusive and collaborative team where everyone is valued and supported to thrive while making a real impact on customer satisfaction.

Responsibilities:

• Deliver Exceptional Service – Provide outstanding customer support through professional and friendly phone and email interactions
• Cross-Functional Collaboration – Partner with sales, supply chain, credit, transportation, and distribution teams to ensure seamless order processing and delivery
• Problem Resolution – Address customer concerns with creative solutions and proactive problem-solving approaches
• Documentation & Improvement – Maintain accurate records of customer interactions to support continuous improvement initiatives
• Customer Advocacy – Ensure every customer feels heard, valued, and supported throughout their experience

Qualifications required:

Education

• High school diploma or equivalent

Experience

• Minimum one year of sales, customer service experience or related field
• Strong verbal and written communication skills with the ability to connect with people of all backgrounds
• Welcoming and professional demeanor with excellent telephone etiquette
• Detail-oriented with proven ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office and online tools, such as PowerBI
• Experience with AI platforms such as CoPilot/ChatGPT
• Problem-solving mindset with proactive and positive approach

Additional Qualifications, preferred:

• Experience in retail customer service, technical support, or order fulfillment
• Familiarity with CRM systems and customer database management

This positionis located ina climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours.

Benefits We Offer:

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values:

• Honesty & Integrity:Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
• (Dirty Fingernail:Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
• Continuous Improvement:Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
• Growth & Results Focus:Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
• Culture of Leadership:Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
• Customer-Centric & Boundaryless:Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
• Operational Excellence:Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furniture’s Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

* Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.