Customer Service Solution

Ashley Furniture Industries, LLC; Town of Arcadia (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision, Employee Assoc

Paid Time Off; increases with years of

Generous Employee Discount on home

Professional Development Opportunities

Tuition Assistance

Ashley Wellness Centers (location

401(k) and Profit Sharing

Life Insurance

Job summary

Ashley Furniture Industries, LLC is hiring a Customer Experience Corporate Solutions Specialist to elevate service levels across Ashley Companies and remote teams worldwide. You will address and resolve customer issues with ownership and drive improvements through data analysis and policy refinement.

This role requires root cause analysis across customer journeys and close collaboration with diverse teams to ensure consistent, high-quality customer interactions and outcomes.

Qualifications

• Requires ownership of customer issues and the ability to resolve them effectively.
• Strong data analysis and problem-solving capabilities.
• Ability to collaborate with diverse teams across Ashley companies.

Responsibilities

• Serve as the vital link to enhance the customer service experience.
• Address and resolve customer issues with ownership and urgency.
• Perform root cause analysis on customer journeys and drive improvements.
• Collaborate across departments to refine policies and procedures.

Skills

Data analysis

Problem-solving

Customer service

Communication skills

Collaboration

Job description

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort

Who We Are

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee

Please login to your UKG account and apply using the internal job board.

The Customer Experience Corporate Solutions Specialist will serve as the vital link to significantly impact, enhance, and elevate the overall customer service experience. This role demands a high degree of ownership, with the expectation that the specialist understands and fully embraces the responsibility of addressing and resolving customer issues. The specialist will engage in collaboration with diverse teams across all Ashley companies, including remote teams worldwide, ensuring a unified approach to enhance our customer service standards.

As a pivotal member of our customer service team, the Customer Experience Corporate Solutions Specialist will extend support to both internal and external customers confronting challenges in various scenarios. Leveraging expertise in data analysis, problem-solving skills, and a thorough understanding of corporate policies, the specialist is expected to operate at an exceptional level to provide effective resolutions to customer concerns.

Additionally, the specialist will be expected to perform root cause analysis on multiple customer journeys. This involves working closely with teams across the organization not only to resolve immediate concerns but also to review and refine current policies and procedures that may contribute to a negative customer experience. Through these efforts, the specialist will play an active role in driving systemic improvements to enhance overall customer satisfaction.

Work Environment

• This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours.

Pay: $18.00-$22.00 per hour

Benefits We Offer

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values

• Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
• (Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
• Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
• Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
• Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
• Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
• Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

About

Interested in learning more about Ashley Furniture’s Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

Corporate Social Responsibility

View Our Corporate Brochure

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms:

We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

• Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.