International Academic Advisor - Online Programs

Delaware State University; Dover (DE); On-site; USD 52,000 - 68,000; Full time

Job summary

Delaware State University is seeking an International Academic Advisor to provide concierge-level support to international students from enrollment through graduation, proactively monitoring attendance, contacting at-risk students, and delivering early interventions to promote academic progress.

The role requires mastery of advising practices, FERPA compliance, and collaboration across departments; duties include orientation sessions, webinars, and guiding students through policy navigation,

Qualifications

• Master's degree in Education, Counseling, Management or related Human Services field.
• Minimum of two years of experience in academic and career advisement with college students.

Responsibilities

• Provide academic advising to international students from entry term to program completion.
• Assist with advisement and registration for an assigned population of students.
• Guide students through enrollment using consultative dialogue to meet goals and matriculation.
• Possess thorough understanding of university programs, policies, and systems to advise accurately.
• Maintain high-volume interactions with international students by phone, video, text, and email.
• Document, maintain, and track all student interactions in the CRM.
• Monitor progress and intervene with at-risk students to promote success.
• Collaborate with admissions, faculty, and student support teams for a cohesive experience.
• Deliver orientation sessions, workshops, and webinars tailored to international students.

Skills

Cross-cultural communication

Advising

Time management

Student support

Public speaking

Education

Master's degree

Tools

LMS platforms

CRM tools

Student Information Systems

Job description

The International Academic Advisor will provide concierge-level support to international students from initial enrollment through graduation. The advisor proactively monitors student attendance and engagement, conducts outreach to at-risk students, and delivers early interventions to promote successful academic progress throughout their Delaware State University program. This role requires maintaining comprehensive expertise in academic advising practices and a thorough understanding of all university programs. A successful candidate will use strong critical-thinking skills to help a diverse population of international students overcome myriad obstacles to achieve their educational objectives. Successful candidates enjoy working in a high-energy, fast-paced environment, demonstrate enthusiasm and initiative, and possess excellent interpersonal skills and the ability to establish rapport with students and all university stakeholders. The advisor will participate in student retention initiatives, including attending virtual and/or onsite events, information sessions, webinars, and other events as requested, to offer guidance to reentry students. The advisor serves as the primary point of contact for students navigating academic policies, course selection, and online learning expectations.

Essential Functions

1. Manage and provide academic advising to international students from entry term to program completion.
2. Responsible for advisement and registration of an assigned population of students on their program.
3. Guide students through the registration process by engaging in consultative dialogue based on student needs, motivations, career and educational goals, presenting information in a professional, articulate, and confident manner, resulting in enrollment and matriculation at Delaware State University
4. Must possess a thorough understanding of Delaware State University's academic programs, services, policies, procedures, and systems to guide students effectively and accurately.
5. Be highly visible and dynamic through a high volume of interactions with international students by phone, video conferencing, text, and email on a regular and consistent basis.
6. Accurately document, maintain, and track all student interactions, information, and progression through the Customer Relations Management system (CRM).
7. Monitor student progress and proactively reach out to those at risk of academic difficulty or disengagement.
8. Act as a liaison for students by assisting with all administrative processes, including admissions, registration, and degree planning.
9. Provide students with available tools and resources by anticipating needs through consultative conversations.
10. Provide comprehensive responses to student questions regarding credit for prior learning (CPL), transfer credit, transcripts, document tracking, and other records being sent to the University.
11. Contribute to individual, team, and unit goals on a daily, weekly, and monthly basis to ensure student growth targets are met.
12. Maintain productivity and high-quality customer service throughout all student interactions.
13. Collaborate with admissions, faculty, and student support teams to ensure a cohesive experience.
14. Deliver orientation sessions, academic workshops, and webinars tailored to international students.
15. Stay informed on global education systems and the specific needs of international learners.

Required Knowledge, Skills, and Abilities

1. Ability to communicate and interact effectively with students from diverse cultural, linguistic, and educational backgrounds.
2. Strong understanding of university programs, curriculum, academic regulations, course planning, and graduation pathways.
3. Ability to guide, coach, and motivate students, identify at-risk behaviors, and provide appropriate and timely interventions.
4. Competence with LMS platforms, student information systems, CRM tools, and virtual advising technologies.
5. Ability to assess student challenges, analyze options, and recommend effective solutions.
6. Ability to manage a high-volume caseload, prioritize tasks, and meet deadlines in a fast-paced environment.
7. Ability to establish a rapport with students, faculty, and staff and collaborate effectively across departments.
8. Ability to convey information clearly and professionally through email, video, and live discussions tailored to a global audience.
9. Responsible for advisement and registration for students on their academic program.
10. To understand the international student transcript evaluation process.

1. A master's degree is required, preferably in the discipline areas of Education, Counseling, Management and/or Human Service Related.
2. Minimum of two years of experience in academic and career advisement settings with college students.

Criteria for evaluation in this position include, but are not limited to, the following:

1. Maintain targeted retention and persistence rates by providing timely outreach, early interventions, and consistent advising support.
2. Compliance with FERPA and all applicable University policies.
3. Effective organization and ability to manage multiple priorities.
4. Demonstrate experience with the use of computers and using Microsoft Office Suite (Word, Excel, Publisher, and Outlook) and BANNER to create and produce written reports and data tracking.
5. Demonstrate superior customer service skills and a positive attitude towards student success and academic progression.
6. Ability to work collaboratively with a diverse population, including students, staff, faculty, administrators, and all university stakeholders.