Internal Writer

GENERAL RV CENTER; West Chester (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k matching

Benefits package

Job summary

General RV Center, a leading RV dealer, is seeking a Delivery Coordinator who will translate customer expectations into accurate work orders and ensure all units are ready for delivery. The role focuses on clear communication with service and sales teams and maintaining comprehensive delivery documentation.

The position emphasizes thorough record-keeping, timely updates, and collaboration with management to support a smooth delivery process for our customers.

Qualifications

• Excellent written and verbal skills.
• Ability to multitask and complete tasks in a timely and efficient manner.
• Must be extremely detail oriented and organized.
• Familiarity with MS Office Suite.
• Valid driver's license.

Responsibilities

• Translate Sales and Customer expectations into delivery work orders.
• Ensure units are free of recalls, service bulletins, and warranty issues before delivery.
• Communicate delivery issues and changes for a great customer experience.
• Create packets for internal, external, and warranty work orders with all required documentation.
• Create and finalize work orders; complete used repair sheets for RVs.
• Create service files for new customers and maintain timely posting of orders.

Skills

Customer Service

Multitasking

Detail oriented

Organization

Tools

MS Office Suite

Job description

Overview

The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.

Responsibilities

Process and Procedure:

• Effectively translate Sales and Customer expectations for each delivery by converting the information on a Celebrate to a work order
• Ensures each unit is clear of all recalls, service bulletins, and warranty issues prior to delivery
• Communicate issues and changes to a scheduled delivery to ensure a great customer experience
• Create packets for internal, external, and warranty work orders, which include all necessary documentation for the preparation of a unit
• Creates and finalizes work orders
• Complete used repair sheets for the "W" drive after the prepping of all used RVs
• Creates service files for all new customers
• Completes work orders within 24 hours after delivery to ensure posting is not delayed
• Complete tasks in CAMP in a timely manner

Communication:

• Collaborates daily with Service Manager/Assistant Manager, Shop Foreman, and Sales Manager to provide solutions related to deliveries
• Ensures updates/revisions to sales orders are communicated in a timely fashion to the proper individuals
• Updates cash work order status in CAMP and provides a copy to the Delivery Coordinator if applicable
• Acts as liaison to the Sales Department by being the "go-to" person for all sales-related steps in the delivery process

Thoroughness:

• Reviews and verifies all sales orders are accurate and correct
• Maintains Sold Units Storage Log

Qualifications

• Excellent written and verbal skills
• Experience with RV or Automotive Service Writing experience a plus.
• Ability to multitask and complete tasks in a timely and efficient manner.
• Must be extremely detail oriented and organized.
• Familiarity with MS Office Suite.
• Customer Service experience a plus
• Valid driver's license.

PERKS

General RV offers the opportunity to build a career, make a difference, and be part of an exciting industry. We boast a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching

About General RV

General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we've grown into the nation’s premier RV dealer. We've helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates multiple Supercenters across the country in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest-growing privately held companies.

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