Internal Writer

GENERAL RV CENTER; West Chester (Chester County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision, lifeinsurance

401k with company matching

Paid vacations

Job summary

General RV Center is seeking a meticulous Delivery Coordinator to translate customer expectations into precise work orders, ensuring units are clear of recalls and warranty issues before delivery. You will prepare packets, finalize orders, and maintain thorough service files for new customers.

You will collaborate daily with Service and Sales leadership to execute seamless deliveries, update orders, and support a smooth customer experience from start to finish.

Qualifications

• RV/Automotive service writing experience is a plus.
• Excellent written and verbal communication.
• Ability to multitask and complete tasks promptly.
• Extremely detail oriented and organized.
• Familiarity with MS Office Suite.
• Customer service experience a plus.
• Valid driver’s license.

Responsibilities

• Process and convert sales expectations into delivery work orders.
• Ensure units are free of recalls, service bulletins, and warranty issues before delivery.
• Communicate delivery issues and changes to ensure a great customer experience.
• Create and finalize work orders and delivery packets.
• Complete used repair sheets for the “W” drive after prepping used RVs.
• Create service files for all new customers and post work orders within 24 hours.
• Collaborate daily with Service Manager, Assistant Manager, Shop Foreman, and Sales Manager on deliveries.
• Update sales orders and CAMP documentation as needed; act as liaison to the Sales Department.

Skills

Excellent written and verbal skills

RV/Automotive service writing

Multitasking

Detail-oriented

MS Office

Customer service

Valid driver’s license

Tools

MS Office Suite

Job description

Overview

The success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family valuesand passion for the RV lifestyle. Today, General RV Center stands as the Nation’s Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.

Responsibilities

Process and Procedure:

• Effectively translate Sales and Customer expectations for each delivery by converting the information on a Celebrate to a work order
• Ensures each unit is clear of all recalls, service bulletins, and warranty issues prior to delivery
• Communicate issues and changes to a scheduled delivery to ensure a great customer experience
• Create packets for internal, external, and warranty work orders, which include all necessary documentation for the preparation of a unit
• Creates and finalizes work orders
• Complete used repair sheets for the “W” drive after the prepping of all used RVs
• Creates service files for all new customers
• Completes work orders within 24 hours after delivery to ensure posting is not delayed
• Complete tasks in CAMP in a timely manner

Communication:

• Collaborates daily with Service Manager/Assistant Manager, Shop Foreman, and Sales Manager to provide solutions related to deliveries
• Ensures updates/revisions to sales orders are communicated in a timely fashion to the proper individuals
• Updates cash work order status in CAMP and provides a copy to the Delivery Coordinator if applicable
• Acts as liaison to the Sales Department by being the “go-to” person for all sales-related steps in the delivery process

Thoroughness:

• Reviews and verifies all sales orders are accurate and correct
• Maintains Sold Units Storage Log

Qualifications

• Excellent written and verbal skills
• Experience with RV or Automotive Service Writing experience a plus.
• Ability to multitask and complete tasks in a timely and efficient manner.
• Must be extremely detail oriented and organized.
• Familiarity with MS Office Suite.
• Customer Service experience a plus
• Valid driver’s license.

PERKS

General RV offersthe opportunity to build a career, make a difference, and be part of an exciting industry. We boast a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching

About General RV

General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we’ve grown into the nation’s premier RV dealer. We’ve helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates multiple Supercenters across the country in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest-growing privately held companies.

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