Guest Coordinator

GENERAL RV CENTER; Fort Myers (FL); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

GENERAL RV CENTER is seeking a customer-focused professional to join our team in Fort Myers. You will greet guests, direct them to the right department, and manage calls while maintaining accurate records. You will handle inventory tasks, assist with recalls, and create customer profiles in CAMP.

You will also track dealer plates for test drives, prepare day-of-delivery tasks, and ensure all orders are completed and paid. A strong emphasis on teamwork and outstanding service is essential.

Qualifications

• High School Diploma required.
• Effective verbal and written communication.
• Experience in customer service, ideally in retail.
• People oriented with positive interactions with clients and team.
• Ability to work independently and in a team environment.
• Ability to troubleshoot and resolve customer issues.

Responsibilities

• Welcome guests and direct them to the appropriate department.
• Route and handle incoming calls with general company information.
• Process inventory and print stock tags accurately.
• Support recall documentation through manufacturer portals and internal teams.
• Create and maintain customer profiles in CAMP; keep internal records up to date.
• Track dealer license plates used for test drives and assist with escalations.
• Prepare day-of-delivery tasks: VIP tags, special requests, CAMP navigation.
• Greet customers during delivery, ensure work orders are completed and paid, provide keys, and thank them for their business.

Skills

Customer service

Verbal communication

Written communication

Team collaboration

Multitasking

Problem solving

Education

High School Diploma

Job description

Responsibilities

WHAT YOU'LL DO:

• Welcome guests, assess the purpose of their visit, and direct them to the appropriate department.
• Manage incoming calls by routing them appropriately and providing general company information.
• Process new and transfer inventory accurately, including printing and reprinting stock tags.
• Support recall documentation by checking manufacturer portals and notifying internal teams.
• Create new customer profiles in CAMP and maintain accurate internal records.
• Track and log dealer license plates used for test drives and support escalation of customer concerns.
• Prepare and execute all day-of-delivery tasks, including VIP tags, special requests, and CAMP navigation.
• Greet customers during delivery, ensure all work orders are completed and paid, and provide keys while thanking them for their business.

Qualifications

WHAT WE'RE LOOKING FOR:

• Minimum of a High School Diploma is required.
• Must be able to communicate effectively, both verbal and written.
• Previous Customer Service experience is required, ideally within retail setting.
• People oriented, interacting positively with clients and other team members.
• Ability to work independently and in a team environment.
• Able to effectively troubleshoot and address/resolve customer complaints and issues.
• Attentiveness, decision-making, adaptability and relationship development are all keys to success in this positions.
• Strong organizational skills, attention to details and multitasking is essential.

About General RV

General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we’ve grown into the nation’s premier RV dealer. We’ve helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates multiple Supercenters across the country in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership. Since 2014, General RV Center has been named by Crain's Detroit as one of Michigan's largest and fastest-growing privately held companies.

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